• 99 Citations
  • 5 h-Index
20112019

Research output per year

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Research Output

  • 99 Citations
  • 5 h-Index
  • 9 Article
  • 4 Conference contribution

A Data-Driven Design Framework for Customer Service Chatbot

Hwang, S., Kim, B. & Lee, K., 2019 Jan 1, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Marcus, A. & Wang, W. (eds.). Springer Verlag, p. 222-236 15 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11583 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • 1 Citation (Scopus)

    A Data-Driven Strategic Model of Common Sense in Machine Ethics of Cares

    Kim, W. & Lee, K., 2019 Jan 1, Human-Computer Interaction. Perspectives on Design - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Kurosu, M. (ed.). Springer Verlag, p. 319-329 11 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11566 LNCS).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Agent simulation-based ordinal optimisation for new product design

    Lee, H., Lim, J., Lee, K. & Kim, C. O., 2019 Mar 4, In : Journal of the Operational Research Society. 70, 3, p. 502-515 14 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)

    Can Chatbots Help Reduce the Workload of Administrative Officers? - Implementing and Deploying FAQ Chatbot Service in a University

    Lee, K., Jo, J., Kim, J. & Kang, Y., 2019 Jan 1, HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. Stephanidis, C. (ed.). Springer Verlag, p. 348-354 7 p. (Communications in Computer and Information Science; vol. 1032).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Dynamic semantic network analysis for identifying the concept and scope of social sustainability

    Lee, K. & Jung, H., 2019 Oct 1, In : Journal of Cleaner Production. 233, p. 1510-1524 15 p.

    Research output: Contribution to journalArticle

  • 3 Citations (Scopus)