• 85 Citations
  • 4 h-Index
20112019
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Research Output 2011 2019

  • 85 Citations
  • 4 h-Index
  • 9 Article
  • 4 Conference contribution
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Conference contribution
2019

A Data-Driven Design Framework for Customer Service Chatbot

Hwang, S., Kim, B. & Lee, K., 2019 Jan 1, Design, User Experience, and Usability. Design Philosophy and Theory - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Wang, W. & Marcus, A. (eds.). Springer Verlag, p. 222-236 15 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11583 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Data-driven
Customers
Industry
Experiments
Customization

A Data-Driven Strategic Model of Common Sense in Machine Ethics of Cares

Kim, W. & Lee, K., 2019 Jan 1, Human-Computer Interaction. Perspectives on Design - Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Kurosu, M. (ed.). Springer Verlag, p. 319-329 11 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 11566 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Data-driven
Artificial intelligence
Artificial Intelligence
Chatter
Model

Can Chatbots Help Reduce the Workload of Administrative Officers? - Implementing and Deploying FAQ Chatbot Service in a University

Lee, K., Jo, J., Kim, J. & Kang, Y. A., 2019 Jan 1, HCI International 2019 - Posters - 21st International Conference, HCII 2019, Proceedings. Stephanidis, C. (ed.). Springer Verlag, p. 348-354 7 p. (Communications in Computer and Information Science; vol. 1032).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Workload
NASA
Students
Customers
Costs
2015

Comparing network structures of different versions of a book: A case study of the Bible

Lee, K., 2015 Jan 1, Digital Libraries: Providing Quality Information - 17th International Conference on Asia-Pacific Digital Libraries, ICADL 2015, Proceedings. Allen, R. B., Hunter, J. & Zeng, M. L. (eds.). Springer Verlag, p. 142-152 11 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 9469).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Network Structure
Topology
Electric network analysis
Network Analysis
Cover