• 613 Citations
  • 12 h-Index
19982019
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Research Output 1998 2019

1998
100 Citations (Scopus)

Restaurant revenue management: Applying yield management to the restaurant industry

Kimes, S. E., Chase, R. B., Choi, S., Lee, P. Y. & Ngonzi, E. N., 1998 Jan 1, In : Cornell Hotel and Restaurant Administration Quarterly. 39, 3, p. 22-31 10 p.

Research output: Contribution to journalArticle

industry
Restaurant industry
Boosting
Revenue management
Restaurants
2002
66 Citations (Scopus)

Electronic distribution channels’ effect on hotel revenue management

Choi, S. & Kimes, S. E., 2002 Jun, In : Cornell Hotel and Restaurant Administration Quarterly. 43, 3, p. 23-31 9 p.

Research output: Contribution to journalArticle

Channels of distribution
Length of stay
Factors
Revenue management
Hotels
2005
2 Citations (Scopus)

An Evaluation of a Contributionx-Enhancement Opportunity for Hotels

Choi, S., 2005 Jan 1, In : Journal of Hospitality and Tourism Research. 29, 2, p. 223-244 22 p.

Research output: Contribution to journalArticle

evaluation
costs
cost
Evaluation
Hotels
44 Citations (Scopus)

Impact of information on customer fairness perceptions of hotel revenue management

Choi, S. & Mattila, A. S., 2005 Nov 1, In : Cornell Hotel and Restaurant Administration Quarterly. 46, 4, p. 444-451 8 p.

Research output: Contribution to journalArticle

Fairness
Fairness perceptions
Revenue management
Hotels
rate
12 Citations (Scopus)

The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process

Mattila, A. S. & Choi, S., 2005 Oct 11, In : Journal of Hospitality and Leisure Marketing. 13, 1, p. 25-39 15 p.

Research output: Contribution to journalArticle

pricing policy
Hotels
Availability
Costs
Airports
2006
32 Citations (Scopus)

A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing

Mattila, A. S. & Choi, S., 2006 Mar 1, In : International Journal of Hospitality Management. 25, 1, p. 146-153 8 p.

Research output: Contribution to journalArticle

pricing policy
comparison
Perceived fairness
Pricing
Hotels
17 Citations (Scopus)

Group revenue management: A model for evaluating group profitability

Choi, S., 2006 Aug 1, In : Cornell Hotel and Restaurant Administration Quarterly. 47, 3, p. 260-271 12 p.

Research output: Contribution to journalArticle

profitability
cost
Hotels
Profitability
Opportunity cost
54 Citations (Scopus)
Hotels
Disclosure
Fairness perceptions
Cross-cultural comparison
Pricing
2008
112 Citations (Scopus)

Perceived controllability and service expectations: Influences on customer reactions following service failure

Choi, S. & Mattila, A. S., 2008 Jan 1, In : Journal of Business Research. 61, 1, p. 24-30 7 p.

Research output: Contribution to journalArticle

Service failure
Controllability
Service quality
Perceived fairness
Service firms
2009
39 Citations (Scopus)
Perceived fairness
Pricing strategy
Pricing
Fairness perceptions
Consumer perceptions
10 Citations (Scopus)

The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent: The moderating role of price frame

Choi, S., Mattila, A. S., Park, H. & Kang, S., 2009 Apr 1, In : Journal of Marketing Channels. 16, 2, p. 131-147 17 p.

Research output: Contribution to journalArticle

Parity
Purchase intent
Evaluation
Purchase
Uniform price
2010

Practical pricing and the restaurant industry: Application of revenue management principles to pricing menus and services

Choi, S., 2010 Dec 8, Revenue Management: A Practical Pricing Perspective. Palgrave Macmillan, p. 221-233 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

Revenue management
Menu
Pricing
Restaurant industry
2012

Societal Norms, Need for Closure, and Service Recovery

Mattila, A. S. & Choi, S., 2012 Oct 1, In : Journal of International Consumer Marketing. 24, 5, p. 356-371 16 p.

Research output: Contribution to journalArticle

Marketing
Personnel
Recovery
Compensation and Redress
Closure
2013
8 Citations (Scopus)
purchase
effect
programme
services
Customer behavior
28 Citations (Scopus)

Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop

Kim, S., Park, G., Lee, Y. & Choi, S., 2016 Dec 1, In : Journal of Business Research. 69, 12, p. 5809-5818 10 p.

Research output: Contribution to journalArticle

Emotion
Retail
Luxury
Trigger
Evaluation
16 Citations (Scopus)

Service innovation, renewal, and adoption/rejection in dynamic global contexts

Martin, D., Gustafsson, A. & Choi, S., 2016 Jul 1, In : Journal of Business Research. 69, 7, p. 2397-2400 4 p.

Research output: Contribution to journalEditorial

Renewal
Global dynamics
Service innovation
Global marketing
Globalization
2017
55 Citations (Scopus)

Critical care admission following elective surgery was not associated with survival benefit: prospective analysis of data from 27 countries

Kahan, B. C., Koulenti, D., Arvaniti, K., Beavis, V., Campbell, D., Chan, M., Moreno, R., Pearse, R. M., Pearse, R. M., Beattie, S., Clavien, P-A., Demartines, N., Fleisher, L. A., Grocott, M., Haddow, J., Hoeft, A., Holt, P., Moreno, R., Pritchard, N., Rhodes, A. & 30 others, Wijeysundera, D., Wilson, M., Ahmed, T., Everingham, K., Hewson, R., Januszewska, M., Pearse, R. M., Phull, M-K., Lee, E., Choi, S., Chen, C., Han, Y., Yang, S., Han, K., Chen, C., Chu, S., Chung, C. K. E., Lee, C., Lee, Y. C., Lee, H. S., Lee, J. M., Choi, H-MD., Kim, C. J., Kim, S., Park, K., Chang, Y. H., Chang, J., Lee, C., Lee, G. & Kim, T., 2017, In : Intensive Care Medicine. 43, 7

Research output: Contribution to journalArticle

Critical Care
Survival
Mortality
Logistic Models
Perioperative Care
2 Citations (Scopus)

Cross-cultural folk-tale-elicitation research on the perceived power, humanistic and religious symbolisms, and use of money

Merchant, A., Rose, G., Martin, D., Choi, S. & Gour, M., 2017 May 1, In : Journal of Business Research. 74, p. 113-119 7 p.

Research output: Contribution to journalArticle

Wealth
Cultural differences
Social security
Legitimacy
Economics
3 Citations (Scopus)

Providing feedback to service customers: The effect of the presentation order and repetition of feedback types

Kim, S., Choi, S. & Verma, R., 2017 Jan 1, In : Journal of Service Management. 28, 2, p. 389-416 28 p.

Research output: Contribution to journalArticle

compliance
effect
services
Customer service
experimental design
2018
9 Citations (Scopus)

Operating without operations: how is technology changing the role of the firm?

Breidbach, C., Choi, S., Ellway, B., Keating, B. W., Kormusheva, K., Kowalkowski, C., Lim, C. & Maglio, P., 2018 Oct 15, In : Journal of Service Management. 29, 5, p. 809-833 25 p.

Research output: Contribution to journalReview article

firm
services
Service operations
history
automation
2019
4 Citations (Scopus)

Social innovation in service: a conceptual framework and research agenda

Aksoy, L., Alkire (née Nasr), L., Choi, S., Kim, P. B. & Zhang, L., 2019 Aug 15, In : Journal of Service Management. 30, 3, p. 429-448 20 p.

Research output: Contribution to journalArticle

conceptual framework
innovation
services
Social innovation
Research agenda