• 691 Citations
  • 12 h-Index
19982020

Research output per year

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Article
2020

Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service

Lee, Y., Choi, S. & Field, J. M., 2020, (Accepted/In press) In : Operations Management Research.

Research output: Contribution to journalArticle

Open Access

The halo effect of C2C interaction quality in prolonged close-proximity service settings

Kim, J., Choi, S. & Martin, D., 2020 Feb 14, In : Journal of Services Marketing. 34, 4, p. 459-472 14 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)
2019

Social innovation in service: a conceptual framework and research agenda

Aksoy, L., Alkire (née Nasr), L., Choi, S., Kim, P. B. & Zhang, L., 2019 Aug 15, In : Journal of Service Management. 30, 3, p. 429-448 20 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)
2017

Critical care admission following elective surgery was not associated with survival benefit: prospective analysis of data from 27 countries

Kahan, B. C., Koulenti, D., Arvaniti, K., Beavis, V., Campbell, D., Chan, M., Moreno, R., Pearse, R. M., Pearse, R. M., Beattie, S., Clavien, P-A., Demartines, N., Fleisher, L. A., Grocott, M., Haddow, J., Hoeft, A., Holt, P., Moreno, R., Pritchard, N., Rhodes, A. & 30 others, Wijeysundera, D., Wilson, M., Ahmed, T., Everingham, K., Hewson, R., Januszewska, M., Pearse, R. M., Phull, M-K., Lee, E., Choi, S., Chen, C., Han, Y., Yang, S., Han, K., Chen, C., Chu, S., Chung, C. K. E., Lee, C., Lee, Y. C., Lee, H. S., Lee, J. M., Choi, H-MD., Kim, C. J., Kim, S., Park, K., Chang, Y. H., Chang, J., Lee, C., Lee, G. & Kim, T., 2017, In : Intensive Care Medicine. 43, 7

Research output: Contribution to journalArticle

65 Citations (Scopus)

Cross-cultural folk-tale-elicitation research on the perceived power, humanistic and religious symbolisms, and use of money

Merchant, A., Rose, G., Martin, D., Choi, S. & Gour, M., 2017 May 1, In : Journal of Business Research. 74, p. 113-119 7 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Providing feedback to service customers: The effect of the presentation order and repetition of feedback types

Kim, S., Choi, S. & Verma, R., 2017, In : Journal of Service Management. 28, 2, p. 389-416 28 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
2016

Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop

Kim, S., Park, G., Lee, Y. & Choi, S., 2016 Dec 1, In : Journal of Business Research. 69, 12, p. 5809-5818 10 p.

Research output: Contribution to journalArticle

34 Citations (Scopus)
2013
9 Citations (Scopus)
2012

Societal Norms, Need for Closure, and Service Recovery

Mattila, A. S. & Choi, S., 2012 Oct, In : Journal of International Consumer Marketing. 24, 5, p. 356-371 16 p.

Research output: Contribution to journalArticle

2009
43 Citations (Scopus)

The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent: The moderating role of price frame

Choi, S., Mattila, A. S., Park, H. & Kang, S., 2009 Apr, In : Journal of Marketing Channels. 16, 2, p. 131-147 17 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)
2008

Perceived controllability and service expectations: Influences on customer reactions following service failure

Choi, S. & Mattila, A. S., 2008 Jan, In : Journal of Business Research. 61, 1, p. 24-30 7 p.

Research output: Contribution to journalArticle

134 Citations (Scopus)
2006

A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing

Mattila, A. S. & Choi, S., 2006 Mar, In : International Journal of Hospitality Management. 25, 1, p. 146-153 8 p.

Research output: Contribution to journalArticle

34 Citations (Scopus)

Group revenue management: A model for evaluating group profitability

Choi, S., 2006 Aug, In : Cornell Hotel and Restaurant Administration Quarterly. 47, 3, p. 260-271 12 p.

Research output: Contribution to journalArticle

18 Citations (Scopus)
56 Citations (Scopus)
2005

An Evaluation of a Contributionx-Enhancement Opportunity for Hotels

Choi, S., 2005, In : Journal of Hospitality and Tourism Research. 29, 2, p. 223-244 22 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Impact of information on customer fairness perceptions of hotel revenue management

Choi, S. & Mattila, A. S., 2005 Nov, In : Cornell Hotel and Restaurant Administration Quarterly. 46, 4, p. 444-451 8 p.

Research output: Contribution to journalArticle

46 Citations (Scopus)

The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process

Mattila, A. S. & Choi, S., 2005 Oct 11, In : Journal of Hospitality and Leisure Marketing. 13, 1, p. 25-39 15 p.

Research output: Contribution to journalArticle

12 Citations (Scopus)
2002

Electronic distribution channels’ effect on hotel revenue management

Choi, S. & Kimes, S. E., 2002 Jun, In : Cornell Hotel and Restaurant Administration Quarterly. 43, 3, p. 23-31 9 p.

Research output: Contribution to journalArticle

76 Citations (Scopus)
1998

Restaurant revenue management: Applying yield management to the restaurant industry

Kimes, S. E., Chase, R. B., Choi, S., Lee, P. Y. & Ngonzi, E. N., 1998 Jun, In : Cornell Hotel and Restaurant Administration Quarterly. 39, 3, p. 22-31 10 p.

Research output: Contribution to journalArticle

101 Citations (Scopus)