• 603 Citations
  • 11 h-Index
19982019
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Research Output 1998 2019

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Review article
2018
8 Citations (Scopus)

Operating without operations: how is technology changing the role of the firm?

Breidbach, C., Choi, S., Ellway, B., Keating, B. W., Kormusheva, K., Kowalkowski, C., Lim, C. & Maglio, P., 2018 Oct 15, In : Journal of Service Management. 29, 5, p. 809-833 25 p.

Research output: Contribution to journalReview article

firm
services
Service operations
history
automation