A maturity model and an evaluation system of software customer satisfaction: The case of software companies in Korea

Choon Seong Leem, Yong Ki Yoon

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

The importance of software has been growing rapidly owing to the development of various Internet and e-business applications. One of the active research areas in software involves its evaluation methods or models. The traditional approaches to software evaluation are based on the development process point of view, and their major concerns are not strongly related to user or customer-oriented evaluation of software. In this paper, a maturity model and a corresponding evaluation system are suggested that focuses on software customer satisfaction. As a case study, they are applied to 18 software companies and their 180 customers in Korea to prove their practical values.

Original languageEnglish
Pages (from-to)347-354
Number of pages8
JournalIndustrial Management and Data Systems
Volume104
Issue number3
Publication statusPublished - 2004 Jun 22

Fingerprint

Customer satisfaction
Industry
Internet
Korea
Evaluation system
Maturity model
Software

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering

Cite this

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A maturity model and an evaluation system of software customer satisfaction : The case of software companies in Korea. / Leem, Choon Seong; Yoon, Yong Ki.

In: Industrial Management and Data Systems, Vol. 104, No. 3, 22.06.2004, p. 347-354.

Research output: Contribution to journalArticle

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