A qualitative cross-national study of cultural influences on mobile data service design

Boreum Choi, Inseoug Lee, Jinwoo Kim, Yunsuk Jeon

Research output: Chapter in Book/Report/Conference proceedingConference contribution

67 Citations (Scopus)

Abstract

As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This paper proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, we devised a qualitative method and conducted in-depth long interviews in Korea, Japan, and Finland. We found 52 attributes considered important by mobile data service users, and 11 critical attributes that showed a clear correlation with characteristics of the user's culture. The paper concludes with a discussion of limitations and of implications for developers of mobile data services.

Original languageEnglish
Title of host publicationCHI 2005
Subtitle of host publicationTechnology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages661-670
Number of pages10
ISBN (Print)1581139985, 9781581139983
DOIs
Publication statusPublished - 2005
EventCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems - Portland, OR, United States
Duration: 2005 Apr 22005 Apr 7

Publication series

NameCHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems
ISSN (Print)0274-9696

Other

OtherCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems
CountryUnited States
CityPortland, OR
Period05/4/205/4/7

All Science Journal Classification (ASJC) codes

  • Engineering(all)

Cite this

Choi, B., Lee, I., Kim, J., & Jeon, Y. (2005). A qualitative cross-national study of cultural influences on mobile data service design. In CHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems (pp. 661-670). (CHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems). Association for Computing Machinery. https://doi.org/10.1145/1054972.1055064