A question of trust: An ethnographic study of automated cars on real roads

Jiin Lee, Naeun Kim, Chaerin Imm, Beomjun Kim, Kyongsu Yi, Jinwoo Kim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

15 Citations (Scopus)

Abstract

Recent technological advances in automated cars have brought them closer to regular use on the roads. Accordingly, research on the driver's perspective is increasing. However, previous studies have limitations in terms of the length of the study period and richness of the user's experience. In this paper, we conducted an ethnographic experiment to observe the interaction between humans and automated cars. Six participants rode in a prototype automated car on a real road one hour a day for six days under various weather conditions. We found that even after six days of utilizing it, participants did not fully trust the automated car. We identified nine distrust factors that strongly influenced their experiences in the automated car, classifying them according to Lee and See's classification of three trust categories: process, performance, and purpose. We also present serval ideas based on the study results.

Original languageEnglish
Title of host publicationAutomotiveUI 2016 - 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, Proceedings
PublisherAssociation for Computing Machinery, Inc
Pages201-208
Number of pages8
ISBN (Electronic)9781450345330
DOIs
Publication statusPublished - 2016 Oct 24
Event8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2016 - Ann Arbor, United States
Duration: 2016 Oct 242016 Oct 26

Publication series

NameAutomotiveUI 2016 - 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, Proceedings

Other

Other8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2016
CountryUnited States
CityAnn Arbor
Period16/10/2416/10/26

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Human-Computer Interaction
  • Automotive Engineering

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  • Cite this

    Lee, J., Kim, N., Imm, C., Kim, B., Yi, K., & Kim, J. (2016). A question of trust: An ethnographic study of automated cars on real roads. In AutomotiveUI 2016 - 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, Proceedings (pp. 201-208). (AutomotiveUI 2016 - 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, Proceedings). Association for Computing Machinery, Inc. https://doi.org/10.1145/3003715.3005405