A sociotechnical framework for the design of collaborative services

Joon Sang Baek, Sojung Kim, Yoonyee Pahk, Ezio Manzini

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This study was motivated by the lack of design knowledge in the area of systems design for collaborative services. It introduces a framework for developing service design goals and strategies to foster collaboration within a community, starting from an understanding of its collaboration network. Network analysis and an interview are used to understand collaboration, and a co-design workshop is used to generate design strategies to foster these relations. For validation, the framework is applied to a community enterprise in South Korea. This paper discusses: the meaning of a sociotechnical approach to collaborative service design; the challenges of co-creating sustainable solutions when empathy cannot be established with users; and the implication of the framework for service design in a sharing economy.

Original languageEnglish
Pages (from-to)54-78
Number of pages25
JournalDesign Studies
Volume55
DOIs
Publication statusPublished - 2018 Mar 1

Fingerprint

network analysis
empathy
South Korea
community
Electric network analysis
economy
lack
interview
Systems analysis
knowledge
Industry
Empathy
Economy
Enterprise
Network Analysis

All Science Journal Classification (ASJC) codes

  • Architecture
  • Arts and Humanities (miscellaneous)
  • Engineering(all)
  • Social Sciences(all)
  • Computer Science Applications
  • Artificial Intelligence

Cite this

Baek, Joon Sang ; Kim, Sojung ; Pahk, Yoonyee ; Manzini, Ezio. / A sociotechnical framework for the design of collaborative services. In: Design Studies. 2018 ; Vol. 55. pp. 54-78.
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A sociotechnical framework for the design of collaborative services. / Baek, Joon Sang; Kim, Sojung; Pahk, Yoonyee; Manzini, Ezio.

In: Design Studies, Vol. 55, 01.03.2018, p. 54-78.

Research output: Contribution to journalArticle

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