Abstract
Many proposals for electronic payment systems (EPS) have been made but the great majority have failed to achieve widespread adoption. The reasons why some proposals succeed and others fail remains unclear. The successful operation of these systems depends on the cooperation of a number of stakeholders including consumers, merchants, financial institutions and infrastructure providers. In this paper we analyse the conditions for success in terms of the benefits and costs of the system to these stakeholders. On the basis of theoretical arguments, we present two hypotheses about the necessary (but not sufficient) conditions for successful diffusion of an EPS: the distribution of costs benefits and risks among stakeholders must be mutual; and a critical mass of customers and merchants must be provided for the EPS by the financial or technology infrastructure partners. We illustrate the arguments with three case studies of recent attempts to create new electronic payments systems.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06 |
| Pages | 186b |
| DOIs | |
| Publication status | Published - 2006 Oct 18 |
| Event | 39th Annual Hawaii International Conference on System Sciences, HICSS'06 - Kauai, HI, United States Duration: 2006 Jan 4 → 2006 Jan 7 |
Publication series
| Name | Proceedings of the Annual Hawaii International Conference on System Sciences |
|---|---|
| Volume | 8 |
| ISSN (Print) | 1530-1605 |
Other
| Other | 39th Annual Hawaii International Conference on System Sciences, HICSS'06 |
|---|---|
| Country | United States |
| City | Kauai, HI |
| Period | 06/1/4 → 06/1/7 |
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All Science Journal Classification (ASJC) codes
- Engineering(all)
Cite this
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A stakeholder perspective on successful electronic payment systems diffusion. / Oh, Sangjo; Lee, Heejin; Kurnia, Sherah; Johnston, Robert B.; Lim, Ben.
Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06. 2006. p. 186b 1579670 (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 8).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - A stakeholder perspective on successful electronic payment systems diffusion
AU - Oh, Sangjo
AU - Lee, Heejin
AU - Kurnia, Sherah
AU - Johnston, Robert B.
AU - Lim, Ben
PY - 2006/10/18
Y1 - 2006/10/18
N2 - Many proposals for electronic payment systems (EPS) have been made but the great majority have failed to achieve widespread adoption. The reasons why some proposals succeed and others fail remains unclear. The successful operation of these systems depends on the cooperation of a number of stakeholders including consumers, merchants, financial institutions and infrastructure providers. In this paper we analyse the conditions for success in terms of the benefits and costs of the system to these stakeholders. On the basis of theoretical arguments, we present two hypotheses about the necessary (but not sufficient) conditions for successful diffusion of an EPS: the distribution of costs benefits and risks among stakeholders must be mutual; and a critical mass of customers and merchants must be provided for the EPS by the financial or technology infrastructure partners. We illustrate the arguments with three case studies of recent attempts to create new electronic payments systems.
AB - Many proposals for electronic payment systems (EPS) have been made but the great majority have failed to achieve widespread adoption. The reasons why some proposals succeed and others fail remains unclear. The successful operation of these systems depends on the cooperation of a number of stakeholders including consumers, merchants, financial institutions and infrastructure providers. In this paper we analyse the conditions for success in terms of the benefits and costs of the system to these stakeholders. On the basis of theoretical arguments, we present two hypotheses about the necessary (but not sufficient) conditions for successful diffusion of an EPS: the distribution of costs benefits and risks among stakeholders must be mutual; and a critical mass of customers and merchants must be provided for the EPS by the financial or technology infrastructure partners. We illustrate the arguments with three case studies of recent attempts to create new electronic payments systems.
UR - http://www.scopus.com/inward/record.url?scp=33749678663&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=33749678663&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2006.31
DO - 10.1109/HICSS.2006.31
M3 - Conference contribution
AN - SCOPUS:33749678663
SN - 0769525075
SN - 9780769525075
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 186b
BT - Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06
ER -