A stakeholder perspective on successful electronic payment systems diffusion

Sangjo Oh, Heejin Lee, Sherah Kurnia, Robert B. Johnston, Ben Lim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

16 Citations (Scopus)

Abstract

Many proposals for electronic payment systems (EPS) have been made but the great majority have failed to achieve widespread adoption. The reasons why some proposals succeed and others fail remains unclear. The successful operation of these systems depends on the cooperation of a number of stakeholders including consumers, merchants, financial institutions and infrastructure providers. In this paper we analyse the conditions for success in terms of the benefits and costs of the system to these stakeholders. On the basis of theoretical arguments, we present two hypotheses about the necessary (but not sufficient) conditions for successful diffusion of an EPS: the distribution of costs benefits and risks among stakeholders must be mutual; and a critical mass of customers and merchants must be provided for the EPS by the financial or technology infrastructure partners. We illustrate the arguments with three case studies of recent attempts to create new electronic payments systems.

Original languageEnglish
Title of host publicationProceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06
Pages186b
DOIs
Publication statusPublished - 2006
Event39th Annual Hawaii International Conference on System Sciences, HICSS'06 - Kauai, HI, United States
Duration: 2006 Jan 42006 Jan 7

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume8
ISSN (Print)1530-1605

Other

Other39th Annual Hawaii International Conference on System Sciences, HICSS'06
CountryUnited States
CityKauai, HI
Period06/1/406/1/7

All Science Journal Classification (ASJC) codes

  • Engineering(all)

Fingerprint Dive into the research topics of 'A stakeholder perspective on successful electronic payment systems diffusion'. Together they form a unique fingerprint.

  • Cite this

    Oh, S., Lee, H., Kurnia, S., Johnston, R. B., & Lim, B. (2006). A stakeholder perspective on successful electronic payment systems diffusion. In Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06 (pp. 186b). [1579670] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 8). https://doi.org/10.1109/HICSS.2006.31