This research suggests a framework for e-Transformation effectiveness analysis to explain the industrial e-Work transformation phenomenon. The framework consists of three-tier indices, which are general indices, effectiveness indices and measurement indices. In the effort to specialize the framework in industry-specific processes, the core business processes are extracted from both manufacturing and retail industries respectively. To prove the practical value of the suggested framework, it is applied to 20 representative companies of Korean manufacturing and retail industries.
Bibliographical noteFunding Information:
This research was conducted with the support of the Ministry of Information and Communication (Grant No. 01-GP-33), Korea.
All Science Journal Classification (ASJC) codes
- Computer Science Applications
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering