A systematic approach for improving the quality of official statistics: Case of Korean information and telecommunication industry

So Young Sohn, In Sang Chang, Tae Hee Moon

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

With the rapid growth of information and communication technology (ICT) in Korea, there was a need to improve the quality of official ICT statistics. In order to do this, various factors had to be considered, such as the quality of surveying, processing, and output as well as the reputation of the statistical agency. We used PLS estimation to determine how these factors might influence customer satisfaction. Furthermore, through a comparison of associated satisfaction indices, we provided feedback to the responsible statistics agency. It appears that our model can be used as a tool for improving the quality of official ICT statistics.

Original languageEnglish
Pages (from-to)403-409
Number of pages7
JournalInformation and Management
Volume45
Issue number6
DOIs
Publication statusPublished - 2008 Sep

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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