ADOPTING IP TELEPHONY TECHNOLOGY: WHY WOULD CONSUMERS WANT IT?

Karen Patten, Il Im, Sukeshini Grandhi, Quentin Jones

Research output: Contribution to conferencePaperpeer-review

1 Citation (Scopus)

Abstract

Success in today’s global economy requires improvements in technology innovation and product adoption processes as new technologies are transformed into new products and services. It is not enough to simply introduce new innovations in the form of products and services. Companies must be able to manage existing products and services even as they innovate and create new ones. This research study evaluates the adoption of an innovative IP telephony service through a field study of consumer-level early-adopters at an east coast technology university. The study will refine the technology acceptance models by investigating the effect of moderating variables of technology type and perceived technology associated risks as well as perceived usefulness and perceived ease of use contribute to information technology research in several ways. This research will also study the acceptance and adoption of synchronous telephony communications media. Finally, results from this study should provide a general understanding of consumer perceptions of and needs for IP telephony leading to a predictive model of consumer-level technology adoption that can then be tested in the market place.

Original languageEnglish
Pages214-219
Number of pages6
Publication statusPublished - 2003
Event9th Americas Conference on Information Systems, AMCIS 2003 - Tampa, United States
Duration: 2003 Aug 42003 Aug 6

Conference

Conference9th Americas Conference on Information Systems, AMCIS 2003
Country/TerritoryUnited States
CityTampa
Period03/8/403/8/6

Bibliographical note

Publisher Copyright:
© 2003, Association for Information Systems. All rights reserved.

All Science Journal Classification (ASJC) codes

  • Library and Information Sciences
  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems

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