In this study, we present a novel method in generating summaries of multiple online reviews using a fine-grained sentiment extraction model for short texts, which is adaptable to different domains and languages. Adaptability of a model is defined as its ability to be easily modified and be usable on different domains and languages. This is important because of the diversity of domains and languages available. The fine-grained sentiment extraction model is divided into two methods: sentiment classification and aspect extraction. The sentiment classifier is built using a three-level classification approach, while the aspect extractor is built using extended biterm topic model (eBTM), an extension of LDA topic model for short texts. Overall, results show that the sentiment classifier outperforms baseline models and industry-standard classifiers while the aspect extractor outperforms other topic models in terms of aspect diversity and aspect extracting power. In addition, using the Naver movies dataset, we show that online review summarization can be effectively constructed using the proposed methods by comparing the results of our method and the results of a movie awards ceremony.
All Science Journal Classification (ASJC) codes
- Information Systems and Management