An affect-based model of recipients' responses to organizational change events

Shaul Oreg, Jean M. Bartunek, Gayoung Lee, Boram Do

Research output: Contribution to journalArticle

31 Citations (Scopus)

Abstract

Following a long period during which scholarly attention was paid predominantly to the role of change agents in organizational change, change recipients and their experiences have finally begun to take center stage. Yet the typical view of recipients has been as passive reactors to change. In this article we take steps toward highlighting the central, active roles change recipients play in organizational change events. We discuss and distinguish between dimensions of valence and activation and introduce a circumplex of recipients' affective and behavioral responses to change events. We describe the primary and secondary appraisal processes through which each response type emerges and discuss outcomes of each response type. We use our model to explain how change context and process variables affect recipients' responses to change. Finally, we discuss implications of our model for theory, research, and practice.

Original languageEnglish
Pages (from-to)65-86
Number of pages22
JournalAcademy of Management Review
Volume43
Issue number1
DOIs
Publication statusPublished - 2018 Jan 1

    Fingerprint

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

Cite this