An empirical study of the use contexts and usability problems in mobile Internet

Hoyoung Kim, Jinwoo Kim, Yeonsoo Lee, Minhee Chae, Youngwan Choi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

78 Citations (Scopus)

Abstract

Mobile Internet, which is a combination of the Internet with mobile devices, is becoming increasingly popular. Mobile Internet is primarily different from stationary Internet in that it may be used in various contexts, whereas stationary Internet is mostly used in predetermined environments. However, it is far from clear in what places and situations mobile Internet has been used and what the impact of the contexts has been on the ease of use. This paper proposes a framework for studying the use context relevant to mobile Internet. It then presents the results of an empirical study of the use context and service usability for mobile Internet using monitoring methods. The results indicate that the use contexts of mobile Internet are concentrated rather than being widely diverse. Moreover, the different contexts present unique usability problems. The paper concludes by discussing the theoretical and practical implications of the results.

Original languageEnglish
Title of host publicationProceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002
EditorsRalph H. Sprague
PublisherIEEE Computer Society
Pages1767-1776
Number of pages10
ISBN (Electronic)0769514359
DOIs
Publication statusPublished - 2002 Jan 1
Event35th Annual Hawaii International Conference on System Sciences, HICSS 2002 - Big Island, United States
Duration: 2002 Jan 72002 Jan 10

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2002-January
ISSN (Print)1530-1605

Other

Other35th Annual Hawaii International Conference on System Sciences, HICSS 2002
CountryUnited States
CityBig Island
Period02/1/702/1/10

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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  • Cite this

    Kim, H., Kim, J., Lee, Y., Chae, M., & Choi, Y. (2002). An empirical study of the use contexts and usability problems in mobile Internet. In R. H. Sprague (Ed.), Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002 (pp. 1767-1776). [994090] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 2002-January). IEEE Computer Society. https://doi.org/10.1109/HICSS.2002.994090