TY - GEN
T1 - Analyzing user satisfaction factors for instant messenger-based mobile SNS
AU - Park, Seongwon
AU - Oh, Duckshin
AU - Lee, Bong Gyou
N1 - Copyright:
Copyright 2011 Elsevier B.V., All rights reserved.
PY - 2011
Y1 - 2011
N2 - Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
AB - Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
UR - http://www.scopus.com/inward/record.url?scp=79960137712&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960137712&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-22309-9_34
DO - 10.1007/978-3-642-22309-9_34
M3 - Conference contribution
AN - SCOPUS:79960137712
SN - 9783642223082
T3 - Communications in Computer and Information Science
SP - 280
EP - 287
BT - Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings
T2 - 6th International Conference on Future Information Technology, FutureTech 2011
Y2 - 28 June 2011 through 30 June 2011
ER -