Analyzing user satisfaction factors for instant messenger-based mobile SNS

Seongwon Park; Duckshin Oh; Bong Gyou Lee

doi:10.1007/978-3-642-22309-9_34

Analyzing user satisfaction factors for instant messenger-based mobile SNS

Seongwon Park, Duckshin Oh, Bong Gyou Lee

Graduate School of Information

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

9 Citations (Scopus)

Abstract

Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.

Original language	English
Title of host publication	Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings
Pages	280-287
Number of pages	8
Edition	PART 2
DOIs	https://doi.org/10.1007/978-3-642-22309-9_34
Publication status	Published - 2011 Jul 14
Event	6th International Conference on Future Information Technology, FutureTech 2011 - Loutraki, Greece Duration: 2011 Jun 28 → 2011 Jun 30

Publication series

Name	Communications in Computer and Information Science
Number	PART 2
Volume	185 CCIS
ISSN (Print)	1865-0929

Other

Other	6th International Conference on Future Information Technology, FutureTech 2011
Country	Greece
City	Loutraki
Period	11/6/28 → 11/6/30

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All Science Journal Classification (ASJC) codes

Computer Science(all)
Mathematics(all)

Cite this

Park, S., Oh, D., & Lee, B. G. (2011). Analyzing user satisfaction factors for instant messenger-based mobile SNS. In Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings (PART 2 ed., pp. 280-287). (Communications in Computer and Information Science; Vol. 185 CCIS, No. PART 2). https://doi.org/10.1007/978-3-642-22309-9_34

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title = "Analyzing user satisfaction factors for instant messenger-based mobile SNS",

abstract = "Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.",

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Park, S, Oh, D & Lee, BG 2011, Analyzing user satisfaction factors for instant messenger-based mobile SNS. in Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings. PART 2 edn, Communications in Computer and Information Science, no. PART 2, vol. 185 CCIS, pp. 280-287, 6th International Conference on Future Information Technology, FutureTech 2011, Loutraki, Greece, 11/6/28. https://doi.org/10.1007/978-3-642-22309-9_34

Analyzing user satisfaction factors for instant messenger-based mobile SNS. / Park, Seongwon; Oh, Duckshin; Lee, Bong Gyou.

Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings. PART 2. ed. 2011. p. 280-287 (Communications in Computer and Information Science; Vol. 185 CCIS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.

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Access to Document

10.1007/978-3-642-22309-9_34