Abstract
Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
| Original language | English |
|---|---|
| Title of host publication | Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings |
| Pages | 280-287 |
| Number of pages | 8 |
| Edition | PART 2 |
| DOIs | |
| Publication status | Published - 2011 Jul 14 |
| Event | 6th International Conference on Future Information Technology, FutureTech 2011 - Loutraki, Greece Duration: 2011 Jun 28 → 2011 Jun 30 |
Publication series
| Name | Communications in Computer and Information Science |
|---|---|
| Number | PART 2 |
| Volume | 185 CCIS |
| ISSN (Print) | 1865-0929 |
Other
| Other | 6th International Conference on Future Information Technology, FutureTech 2011 |
|---|---|
| Country | Greece |
| City | Loutraki |
| Period | 11/6/28 → 11/6/30 |
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All Science Journal Classification (ASJC) codes
- Computer Science(all)
- Mathematics(all)
Cite this
}
Analyzing user satisfaction factors for instant messenger-based mobile SNS. / Park, Seongwon; Oh, Duckshin; Lee, Bong Gyou.
Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings. PART 2. ed. 2011. p. 280-287 (Communications in Computer and Information Science; Vol. 185 CCIS, No. PART 2).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - Analyzing user satisfaction factors for instant messenger-based mobile SNS
AU - Park, Seongwon
AU - Oh, Duckshin
AU - Lee, Bong Gyou
PY - 2011/7/14
Y1 - 2011/7/14
N2 - Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
AB - Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
UR - http://www.scopus.com/inward/record.url?scp=79960137712&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960137712&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-22309-9_34
DO - 10.1007/978-3-642-22309-9_34
M3 - Conference contribution
SN - 9783642223082
T3 - Communications in Computer and Information Science
SP - 280
EP - 287
BT - Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings
ER -