Analyzing user satisfaction factors for instant messenger-based mobile SNS

Seongwon Park, Duckshin Oh, Bong Gyou Lee

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

10 Citations (Scopus)

Abstract

Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.

Original languageEnglish
Title of host publicationFuture Information Technology - 6th International Conference, FutureTech 2011, Proceedings
Pages280-287
Number of pages8
EditionPART 2
DOIs
Publication statusPublished - 2011
Event6th International Conference on Future Information Technology, FutureTech 2011 - Loutraki, Greece
Duration: 2011 Jun 28 → 2011 Jun 30

Publication series

NameCommunications in Computer and Information Science
NumberPART 2
Volume185 CCIS
ISSN (Print)1865-0929

Other

Other6th International Conference on Future Information Technology, FutureTech 2011
CountryGreece
CityLoutraki
Period11/6/28 → 11/6/30

All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Mathematics(all)

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