Users of smart phone-based instant messenger such as KAKAO TALK, MSN messenger are rapidly increasing. However, research on user satisfaction for smartphone instant messengers has not been done at all. This study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.
|Title of host publication||Future Information Technology - 6th International Conference, FutureTech 2011, Proceedings|
|Number of pages||8|
|Publication status||Published - 2011|
|Event||6th International Conference on Future Information Technology, FutureTech 2011 - Loutraki, Greece|
Duration: 2011 Jun 28 → 2011 Jun 30
|Name||Communications in Computer and Information Science|
|Other||6th International Conference on Future Information Technology, FutureTech 2011|
|Period||11/6/28 → 11/6/30|
Bibliographical noteFunding Information:
This research was supported by a research grant of Seoul R&BD Program (# PA090747).
All Science Journal Classification (ASJC) codes
- Computer Science(all)