Architectural criteria for website evaluation -conceptual framework and empirical validation

Seoyoung Hong, Jinwoo Kim

Research output: Contribution to journalArticle

51 Citations (Scopus)

Abstract

With the rapid development of the Internet, many types of websites have been developed. This variety of websites makes it necessary to adopt systemized evaluation criteria with a strong theoretical basis. This study proposes a set of evaluation criteria derived from an architectural perspective which has been used for over a 1000 years in the evaluation of buildings. The six evaluation criteria are internal reliability and external security for structural robustness, useful content and usable navigation for functional utility, and system interface and communication interface for aesthetic appeal. The impacts of the six criteria on user satisfaction and loyalty have been investigated through a large-scale survey. The study results indicate that the six criteria have different impacts on user satisfaction for different types of websites, which can be classified along two dimensions: users' goals and users' activity levels.

Original languageEnglish
Pages (from-to)337-357
Number of pages21
JournalBehaviour and Information Technology
Volume23
Issue number5
DOIs
Publication statusPublished - 2004 Sep 1

Fingerprint

website
Websites
evaluation
Navigation
Esthetics
Internet
loyalty
Communication
appeal
building
aesthetics
Evaluation
Conceptual Framework
Web Sites
communication

All Science Journal Classification (ASJC) codes

  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Human-Computer Interaction

Cite this

@article{9b04507d5a164f64a90b47da2777cc60,
title = "Architectural criteria for website evaluation -conceptual framework and empirical validation",
abstract = "With the rapid development of the Internet, many types of websites have been developed. This variety of websites makes it necessary to adopt systemized evaluation criteria with a strong theoretical basis. This study proposes a set of evaluation criteria derived from an architectural perspective which has been used for over a 1000 years in the evaluation of buildings. The six evaluation criteria are internal reliability and external security for structural robustness, useful content and usable navigation for functional utility, and system interface and communication interface for aesthetic appeal. The impacts of the six criteria on user satisfaction and loyalty have been investigated through a large-scale survey. The study results indicate that the six criteria have different impacts on user satisfaction for different types of websites, which can be classified along two dimensions: users' goals and users' activity levels.",
author = "Seoyoung Hong and Jinwoo Kim",
year = "2004",
month = "9",
day = "1",
doi = "10.1080/01449290410001712753",
language = "English",
volume = "23",
pages = "337--357",
journal = "Behaviour and Information Technology",
issn = "0144-929X",
publisher = "Taylor and Francis Ltd.",
number = "5",

}

Architectural criteria for website evaluation -conceptual framework and empirical validation. / Hong, Seoyoung; Kim, Jinwoo.

In: Behaviour and Information Technology, Vol. 23, No. 5, 01.09.2004, p. 337-357.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Architectural criteria for website evaluation -conceptual framework and empirical validation

AU - Hong, Seoyoung

AU - Kim, Jinwoo

PY - 2004/9/1

Y1 - 2004/9/1

N2 - With the rapid development of the Internet, many types of websites have been developed. This variety of websites makes it necessary to adopt systemized evaluation criteria with a strong theoretical basis. This study proposes a set of evaluation criteria derived from an architectural perspective which has been used for over a 1000 years in the evaluation of buildings. The six evaluation criteria are internal reliability and external security for structural robustness, useful content and usable navigation for functional utility, and system interface and communication interface for aesthetic appeal. The impacts of the six criteria on user satisfaction and loyalty have been investigated through a large-scale survey. The study results indicate that the six criteria have different impacts on user satisfaction for different types of websites, which can be classified along two dimensions: users' goals and users' activity levels.

AB - With the rapid development of the Internet, many types of websites have been developed. This variety of websites makes it necessary to adopt systemized evaluation criteria with a strong theoretical basis. This study proposes a set of evaluation criteria derived from an architectural perspective which has been used for over a 1000 years in the evaluation of buildings. The six evaluation criteria are internal reliability and external security for structural robustness, useful content and usable navigation for functional utility, and system interface and communication interface for aesthetic appeal. The impacts of the six criteria on user satisfaction and loyalty have been investigated through a large-scale survey. The study results indicate that the six criteria have different impacts on user satisfaction for different types of websites, which can be classified along two dimensions: users' goals and users' activity levels.

UR - http://www.scopus.com/inward/record.url?scp=4644341655&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=4644341655&partnerID=8YFLogxK

U2 - 10.1080/01449290410001712753

DO - 10.1080/01449290410001712753

M3 - Article

AN - SCOPUS:4644341655

VL - 23

SP - 337

EP - 357

JO - Behaviour and Information Technology

JF - Behaviour and Information Technology

SN - 0144-929X

IS - 5

ER -