Abstract
Differences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy.
| Original language | English |
|---|---|
| Pages (from-to) | 105-129 |
| Number of pages | 25 |
| Journal | International Public Management Journal |
| Volume | 13 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2010 Apr 1 |
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All Science Journal Classification (ASJC) codes
- Business and International Management
- Public Administration
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Assessing organizational performance : Exploring differences between internal and external measures. / Andrews, Rhys; Boyne, George A.; Moon, M. Jae; Walker, Richard M.
In: International Public Management Journal, Vol. 13, No. 2, 01.04.2010, p. 105-129.Research output: Contribution to journal › Article
TY - JOUR
T1 - Assessing organizational performance
T2 - Exploring differences between internal and external measures
AU - Andrews, Rhys
AU - Boyne, George A.
AU - Moon, M. Jae
AU - Walker, Richard M.
PY - 2010/4/1
Y1 - 2010/4/1
N2 - Differences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy.
AB - Differences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy.
UR - http://www.scopus.com/inward/record.url?scp=77952832436&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77952832436&partnerID=8YFLogxK
U2 - 10.1080/10967491003766533
DO - 10.1080/10967491003766533
M3 - Article
VL - 13
SP - 105
EP - 129
JO - International Public Management Journal
JF - International Public Management Journal
SN - 1096-7494
IS - 2
ER -