Assessing the e-government maturity for public sector innovation in developing countries: Case of national informatization assessment tool (NIAT)

Hanah Zoo, Heejin Lee, Jeongwon Yoon

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper presents a new approach to assess the e-Government maturity with an aim to facilitate public sector innovation in developing countries. NIAT takes a rare approach to comprehensively assess the needs and capabilities by a participatory measure. It provides a standardized assessment process in order to ensure the quality of data. NIAT contributes to the service innovation by providing improved contents for e-Government services and identifying priorities of ICT strategy. It also stimulates organizational innovation in the public sector by building capacity of stakeholders across governmental silos and sectors. NIAT is a toolkit for quick deployment of ICT strategy and action plan grounded on actual experiences of e-Government developments in Korea. By offering a proven, pre-costed pool of projects readily applicable in practice, NIAT allows an accelerated prioritization of the relevant projects. In addition, the participatory process involving key actors in the government is a consensus building mechanism to generate political buy-ins for the project chosen.

Original languageEnglish
Title of host publicationInformation and Communication Technologies for Development - 14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017, Proceedings
EditorsJohanes Eka Priyatma, Fathul Wahid, Julian M. Bass, M. Sirajul Islam, Jyoti Choudrie
PublisherSpringer New York LLC
Pages778-789
Number of pages12
ISBN (Print)9783319591100
DOIs
Publication statusPublished - 2017 Jan 1
Event14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017 - Yogyakarta, Indonesia
Duration: 2017 May 222017 May 24

Publication series

NameIFIP Advances in Information and Communication Technology
Volume504
ISSN (Print)1868-4238

Other

Other14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017
CountryIndonesia
CityYogyakarta
Period17/5/2217/5/24

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management

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  • Cite this

    Zoo, H., Lee, H., & Yoon, J. (2017). Assessing the e-government maturity for public sector innovation in developing countries: Case of national informatization assessment tool (NIAT). In J. E. Priyatma, F. Wahid, J. M. Bass, M. S. Islam, & J. Choudrie (Eds.), Information and Communication Technologies for Development - 14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017, Proceedings (pp. 778-789). (IFIP Advances in Information and Communication Technology; Vol. 504). Springer New York LLC. https://doi.org/10.1007/978-3-319-59111-7_63