TY - GEN
T1 - Building an organizational decision support system for investment performance management
T2 - 29th Hawaii International Conference on System Sciences, HICSS 1996
AU - Kim, Young Gul
AU - Kim, Hee Woong
AU - Yoon, Jae Wook
AU - Ryu, He Sung
PY - 1996/1/1
Y1 - 1996/1/1
N2 - Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE).
AB - Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE).
UR - http://www.scopus.com/inward/record.url?scp=85067915271&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067915271&partnerID=8YFLogxK
U2 - 10.1109/HICSS.1996.495313
DO - 10.1109/HICSS.1996.495313
M3 - Conference contribution
AN - SCOPUS:85067915271
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 62
EP - 71
BT - Information Systems - Organizational Systems and Technology
PB - IEEE Computer Society
Y2 - 3 January 1996 through 6 January 1996
ER -