Abstract
Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE).
Original language | English |
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Title of host publication | Information Systems - Organizational Systems and Technology |
Publisher | IEEE Computer Society |
Pages | 62-71 |
Number of pages | 10 |
ISBN (Electronic) | 0818673249 |
DOIs | |
Publication status | Published - 1996 |
Event | 29th Hawaii International Conference on System Sciences, HICSS 1996 - Wailea, United States Duration: 1996 Jan 3 → 1996 Jan 6 |
Publication series
Name | Proceedings of the Annual Hawaii International Conference on System Sciences |
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Volume | 4 |
ISSN (Print) | 1530-1605 |
Conference
Conference | 29th Hawaii International Conference on System Sciences, HICSS 1996 |
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Country | United States |
City | Wailea |
Period | 96/1/3 → 96/1/6 |
Bibliographical note
Funding Information:* This paper was supported by KTForea Telecom) in 1994.
Publisher Copyright:
© 1996 IEEE.
All Science Journal Classification (ASJC) codes
- Engineering(all)