Building an organizational decision support system for investment performance management: Korea Telecom case

Young Gul Kim, Hee Woong Kim, Jae Wook Yoon, He Sung Ryu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizational decision support systems (ODSS) are a new type of decision support systems (DSS) focusing on the organization wide issues rather than individual, group, or departmental issues. Because of its organization wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. We analyze the Korea Telecom (KT)'s Operations and Maintenance (O&M) division focusing on its investment strategies. We develop a conceptual framework which links O&M investment decisions to performance of its operational branches across the nation. In this framework, performance of each local branch is evaluated on two dimensions: quality of service (QOS) and difficulty of the local operating environment (CDI: context difficulty index). This approach will enable O&M management to explicate the major causes behind differences in service quality among local branches and to determine proper scale and area of O&M investment for competing branches. To support the above framework, we also develop a prototype for the KTOM-ODSS with an EIS like user friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O&M Integrated Decision Support Environment (IDSE).

Original languageEnglish
Title of host publicationInformation Systems - Organizational Systems and Technology
PublisherIEEE Computer Society
Pages62-71
Number of pages10
ISBN (Electronic)0818673249
DOIs
Publication statusPublished - 1996
Event29th Hawaii International Conference on System Sciences, HICSS 1996 - Wailea, United States
Duration: 1996 Jan 31996 Jan 6

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume4
ISSN (Print)1530-1605

Conference

Conference29th Hawaii International Conference on System Sciences, HICSS 1996
CountryUnited States
CityWailea
Period96/1/396/1/6

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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    Kim, Y. G., Kim, H. W., Yoon, J. W., & Ryu, H. S. (1996). Building an organizational decision support system for investment performance management: Korea Telecom case. In Information Systems - Organizational Systems and Technology (pp. 62-71). [495313] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 4). IEEE Computer Society. https://doi.org/10.1109/HICSS.1996.495313