Building an organizational decision support system for Korea Telecom: A process redesign approach

Young Gul Kim, Hee-Woong Kim, Jae Wook Yoon, Ho Seong Ryu

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

Organizational decision support systems (ODSSs) are a new type of decision support systems (DSSs) focusing on organization-wide issues rather than individual, group, or departmental issues. Because of its organization-wide scope, a typical ODSS cuts across organizational functions or hierarchical layers. Thus, seamless integration with organization's diverse IS applications running on heterogeneous platforms becomes a critical issue for building a successful ODSS. In this paper, we analyzed the Korea Telecom's (KT) Operations & Maintenance (O & M) division focusing on its investment strategies. We developed a conceptual framework through process redesign, which links O & M investment decisions to performance of its operational branches across the nation. To support the above framework, we also developed a prototype for the KTOM-ODSS with an EIS-like user-friendly interface. When a complete ODSS is implemented on top of various KT transaction processing systems, it will become a critical component of the O & M Integrated Decision Support Environment (IDSE).

Original languageEnglish
Pages (from-to)255-269
Number of pages15
JournalDecision Support Systems
Volume19
Issue number4
DOIs
Publication statusPublished - 1997 Jan 1

Fingerprint

Korea
Decision support systems
Organizations
Maintenance
User interfaces
Process redesign
Telecom
Processing

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management

Cite this

Kim, Young Gul ; Kim, Hee-Woong ; Yoon, Jae Wook ; Ryu, Ho Seong. / Building an organizational decision support system for Korea Telecom : A process redesign approach. In: Decision Support Systems. 1997 ; Vol. 19, No. 4. pp. 255-269.
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Building an organizational decision support system for Korea Telecom : A process redesign approach. / Kim, Young Gul; Kim, Hee-Woong; Yoon, Jae Wook; Ryu, Ho Seong.

In: Decision Support Systems, Vol. 19, No. 4, 01.01.1997, p. 255-269.

Research output: Contribution to journalArticle

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