Building trust: Communication and subordinate trust in public organizations

Greg Porumbescu, Jungho Park, Peter Oomsels

Research output: Contribution to journalArticle

5 Citations (Scopus)


This research explores how communication strategies of supervisors in public organizations influence subordinates' trust in their supervisors and organization. At present, little public administration research has explored how the pattern of communication influences subordinates' trust in their supervisors or organization (vertical trust), in detail. As such, this research constructs a conceptual framework of how supervisors' communication with subordinates can affect vertical trust in public organizations. Using 2010 US Federal Employee Viewpoint Survey Data, this research uses structural equation modeling to empirically assess the aforementioned framework. The broad conclusion drawn is that interpersonal communication strategies are most effective in building vertical trust in public organizations.

Original languageEnglish
Pages (from-to)158-179
Number of pages22
JournalTransylvanian Review of Administrative Sciences
Issue number38
Publication statusPublished - 2012 Dec 1


All Science Journal Classification (ASJC) codes

  • Public Administration
  • Strategy and Management

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