Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector

M. J. Moon

doi:10.1109/HICSS.2003.1174303

Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector

M. J. Moon

Department of Public Administration

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

37 Citations (Scopus)

Abstract

During the past four decades, public trust in governments has continued to diminish due to various administrative, political, socio-cultural, economic, and mass media causes. Focusing on the administrative dimension, this study explores selected administrative factors to the declining of public trust, including public perception of administrative corruption (lack of transparency), inefficiency (wastefulness), ineffectiveness, and policy alienation. We argue that information technology (IT) can offer potentially useful tools to governments and help them to restore public trust by enhancing transparency, cost efficiency, effectiveness, and policy participation. This argument is illustrated by four selected mini cases (OPEN system in Seoul, eVA in Virginia, eFiling for IRS tax returns, and online policy forums in Seoul and Pennsylvania). Despite a generalizability problem, this study offers a cautious but positive view on the potential contribution of IT in restoring pubic trust.

Original language	English
Title of host publication	Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Editors	Ralph H. Sprague
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	8
Number of pages	1
ISBN (Electronic)	0769518745, 9780769518749
DOIs	https://doi.org/10.1109/HICSS.2003.1174303
Publication status	Published - 2003
Event	36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States Duration: 2003 Jan 6 → 2003 Jan 9

Publication series

Name	Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Other

Other	36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Country/Territory	United States
City	Big Island
Period	03/1/6 → 03/1/9

Bibliographical note

Publisher Copyright:
© 2003 IEEE.

All Science Journal Classification (ASJC) codes

Information Systems
Computer Science Applications

Access to Document

10.1109/HICSS.2003.1174303

Cite this

Moon, M. J. (2003). Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector. In R. H. Sprague (Ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 (pp. 8). [1174303] (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/HICSS.2003.1174303

Moon, M. J. / Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector. Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. editor / Ralph H. Sprague. Institute of Electrical and Electronics Engineers Inc., 2003. pp. 8 (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003).

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Moon, MJ 2003, Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector. in RH Sprague (ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003., 1174303, Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, Institute of Electrical and Electronics Engineers Inc., pp. 8, 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, Big Island, United States, 03/1/6. https://doi.org/10.1109/HICSS.2003.1174303

Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector. / Moon, M. J.

Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. ed. / Ralph H. Sprague. Institute of Electrical and Electronics Engineers Inc., 2003. p. 8 1174303 (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Moon MJ. Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector. In Sprague RH, editor, Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. Institute of Electrical and Electronics Engineers Inc. 2003. p. 8. 1174303. (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). https://doi.org/10.1109/HICSS.2003.1174303

Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector

Abstract

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