TY - GEN
T1 - Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector
AU - Moon, M. J.
PY - 2003
Y1 - 2003
N2 - During the past four decades, public trust in governments has continued to diminish due to various administrative, political, socio-cultural, economic, and mass media causes. Focusing on the administrative dimension, this study explores selected administrative factors to the declining of public trust, including public perception of administrative corruption (lack of transparency), inefficiency (wastefulness), ineffectiveness, and policy alienation. We argue that information technology (IT) can offer potentially useful tools to governments and help them to restore public trust by enhancing transparency, cost efficiency, effectiveness, and policy participation. This argument is illustrated by four selected mini cases (OPEN system in Seoul, eVA in Virginia, eFiling for IRS tax returns, and online policy forums in Seoul and Pennsylvania). Despite a generalizability problem, this study offers a cautious but positive view on the potential contribution of IT in restoring pubic trust.
AB - During the past four decades, public trust in governments has continued to diminish due to various administrative, political, socio-cultural, economic, and mass media causes. Focusing on the administrative dimension, this study explores selected administrative factors to the declining of public trust, including public perception of administrative corruption (lack of transparency), inefficiency (wastefulness), ineffectiveness, and policy alienation. We argue that information technology (IT) can offer potentially useful tools to governments and help them to restore public trust by enhancing transparency, cost efficiency, effectiveness, and policy participation. This argument is illustrated by four selected mini cases (OPEN system in Seoul, eVA in Virginia, eFiling for IRS tax returns, and online policy forums in Seoul and Pennsylvania). Despite a generalizability problem, this study offers a cautious but positive view on the potential contribution of IT in restoring pubic trust.
UR - http://www.scopus.com/inward/record.url?scp=35048902943&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=35048902943&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2003.1174303
DO - 10.1109/HICSS.2003.1174303
M3 - Conference contribution
AN - SCOPUS:35048902943
T3 - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
SP - 8
BT - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
A2 - Sprague, Ralph H.
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Y2 - 6 January 2003 through 9 January 2003
ER -