Comparing the Effects of E-Government and Social Media Use on Trust in Government: Evidence from Seoul, South Korea

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22 Citations (Scopus)

Abstract

This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.

Original languageEnglish
Pages (from-to)1308-1334
Number of pages27
JournalPublic Management Review
Volume18
Issue number9
DOIs
Publication statusPublished - 2016 Oct 20

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Websites
Social media
South Korea
Media use
Government
Trust in government
Electronic government
Trustworthiness
Web sites

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Management of Technology and Innovation

Cite this

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