Abstract
This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.
| Original language | English |
|---|---|
| Pages (from-to) | 1308-1334 |
| Number of pages | 27 |
| Journal | Public Management Review |
| Volume | 18 |
| Issue number | 9 |
| DOIs | |
| Publication status | Published - 2016 Oct 20 |
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All Science Journal Classification (ASJC) codes
- Management Information Systems
- Management of Technology and Innovation
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Comparing the Effects of E-Government and Social Media Use on Trust in Government : Evidence from Seoul, South Korea. / Porumbescu, Gregory A.
In: Public Management Review, Vol. 18, No. 9, 20.10.2016, p. 1308-1334.Research output: Contribution to journal › Article
TY - JOUR
T1 - Comparing the Effects of E-Government and Social Media Use on Trust in Government
T2 - Evidence from Seoul, South Korea
AU - Porumbescu, Gregory A.
PY - 2016/10/20
Y1 - 2016/10/20
N2 - This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.
AB - This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.
UR - http://www.scopus.com/inward/record.url?scp=84946426636&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84946426636&partnerID=8YFLogxK
U2 - 10.1080/14719037.2015.1100751
DO - 10.1080/14719037.2015.1100751
M3 - Article
AN - SCOPUS:84946426636
VL - 18
SP - 1308
EP - 1334
JO - Public Management Review
JF - Public Management Review
SN - 1471-9037
IS - 9
ER -