TY - JOUR
T1 - Comparing the Effects of E-Government and Social Media Use on Trust in Government
T2 - Evidence from Seoul, South Korea
AU - Porumbescu, Gregory A.
N1 - Publisher Copyright:
© 2015 Taylor & Francis.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2016/10/20
Y1 - 2016/10/20
N2 - This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.
AB - This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.
UR - http://www.scopus.com/inward/record.url?scp=84946426636&partnerID=8YFLogxK
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U2 - 10.1080/14719037.2015.1100751
DO - 10.1080/14719037.2015.1100751
M3 - Article
AN - SCOPUS:84946426636
VL - 18
SP - 1308
EP - 1334
JO - Public Management Review
JF - Public Management Review
SN - 1471-9037
IS - 9
ER -