Software tools for Business Process Reengineering (BPR) promise to reduce cost and improve quality of projects. This paper discusses the contribution of BPR tools in BPR projects and identifies critical factors for their success. A model was built based on previous research on tool success. The analysis of empirical data shows that BPR tools are related to effectiveness rather than efficiency of the projects. Process visualization and process analysis features are key to BPR tool competence. Also success factors for BPR tools are different from those for CASE tools.
All Science Journal Classification (ASJC) codes
- Management Information Systems
- Information Systems
- Information Systems and Management