Conceptual classification and browsing of internet faqs using self-organizing neural networks

Hyun Don Kim, Joon Hyun Ahn, Sung Ba Cho

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Widespread use of computer and internet leads to an abundant supply of information, so that many services for facilitating fluent utilization of the information have appeared. However, many computer users are not so familiar with such services that they need assistant systems to use the services effectively. In case of the internet portal services, users’ e-mail questions are answered by operator, but the increasing number of users brings plenty of burdens. At the time of writing this paper, more than 5 million people use the Hanmail net that is the biggest portal service in Korea and users’ questions per day come to about 200 cases. It is redundant and time-consuming to respond to duplicated questions by hand, and even worse user may not satisfy with the response time. Automatic processing of users’ questions might be not only efficient for operators who can avoid redundant task but also satisfiable for users.

Original languageEnglish
Title of host publicationPRICAI 2000, Topics in Artificial Intelligence - 6th Pacific Rim International Conference on Artificial Intelligence, Proceedings
EditorsRiichiro Mizoguchi, John Slaney
PublisherSpringer Verlag
ISBN (Print)3540679251, 9783540679257, 9783540679257
Publication statusPublished - 2000 Jan 1
Event6th Pacific Rim International Conference on Artificial Intelligence, PRICAI 2000 - Melbourne, VIC, Australia
Duration: 2000 Aug 282000 Sep 1

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume1886
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other6th Pacific Rim International Conference on Artificial Intelligence, PRICAI 2000
CountryAustralia
CityMelbourne, VIC
Period00/8/2800/9/1

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

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  • Cite this

    Kim, H. D., Ahn, J. H., & Cho, S. B. (2000). Conceptual classification and browsing of internet faqs using self-organizing neural networks. In R. Mizoguchi, & J. Slaney (Eds.), PRICAI 2000, Topics in Artificial Intelligence - 6th Pacific Rim International Conference on Artificial Intelligence, Proceedings (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 1886). Springer Verlag.