Conflict management in a virtual team

Seokhee Son, Heejun Park

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

Virtual team members are geographically dispersed and reveal cultural diversity. Thus, conflict in a virtual team emerges more frequently than in a general team. The purpose of our study is to find the possibility of the indirect managing of conflict via the mediating role of the frequency of communication. This research examines the mediating role of communication frequency in virtual teams. Task conflict increases communication frequency, while relationship conflict decreases communication frequency. Increasing communication frequency by task conflict cannot mediate performance. Communication frequency can mediate the relationship between relationship conflict and performance. To avert a decrease in performance, virtual teams make efforts to formalize managerial structures or working procedures to coordinate opinions and activate communication by building team members' relationships in an effort to improve team performance. This study shows that functional and dysfunctional outcomes by conflict type are possible through the mediating role of communication frequency.

Original languageEnglish
Title of host publicationProceedings - 5th International Conference on New Trends in Information Science and Service Science, NISS 2011
Pages273-276
Number of pages4
Publication statusPublished - 2011 Dec 23
Event5th International Conference on New Trends in Information Science and Service Science, NISS 2011 - Macau, Macao
Duration: 2011 Oct 242011 Oct 26

Publication series

NameProceedings - 5th International Conference on New Trends in Information Science and Service Science, NISS 2011
Volume2

Other

Other5th International Conference on New Trends in Information Science and Service Science, NISS 2011
CountryMacao
CityMacau
Period11/10/2411/10/26

All Science Journal Classification (ASJC) codes

  • Information Systems

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  • Cite this

    Son, S., & Park, H. (2011). Conflict management in a virtual team. In Proceedings - 5th International Conference on New Trends in Information Science and Service Science, NISS 2011 (pp. 273-276). [6093437] (Proceedings - 5th International Conference on New Trends in Information Science and Service Science, NISS 2011; Vol. 2).