Converting virtual community members into online buyers

Sumeet Gupta, Hee Woong Kim, Seon Jin Shin

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

Although many online vendors have sponsored virtual communities (VCs) in the hope of reaping commercial benefits from it, not many have been successful in reaping commercial benefits from their VC. Online vendors can benefit greatly from having a VC, if the VC members can be converted into online buyers. This study examines the conversion of a VC member into an online buyer. Using a classical-conditioning approach, this study finds that members' committed participation in the VC is the springboard for online vendors to convert VC members into online buyers.

Original languageEnglish
Pages (from-to)513-520
Number of pages8
JournalCyberpsychology, Behavior, and Social Networking
Volume13
Issue number5
DOIs
Publication statusPublished - 2010 Oct 1

All Science Journal Classification (ASJC) codes

  • Social Psychology
  • Communication
  • Applied Psychology
  • Human-Computer Interaction
  • Computer Science Applications

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