As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become an important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This article proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, a qualitative method was devised and in-depth interviews in Korea, Japan, and Finland were conducted. Twenty-one critical user-experience attributes that showed a clear correlation with characteristics of the user's culture were found. The article ends with a discussion of limitations and of implications for developers of mobile data services.
|Number of pages||33|
|Journal||International Journal of Human-Computer Interaction|
|Publication status||Published - 2006|
Bibliographical noteFunding Information:
An earlier version of this article was presented at the 2005 conference on Human Factors in Computing Systems (CHI 2005) in Portland, Oregon. The authors are especially grateful to Yunsuk Jeon at the University of Helsinki in Finland and Yusun Ko in Japan. This research was supported by Korea Sanhak Foundation Grant 05–14.
All Science Journal Classification (ASJC) codes
- Human Factors and Ergonomics
- Human-Computer Interaction
- Computer Science Applications