Culturability in mobile data services

A qualitative study of the relationship between cultural characteristics and user-experience attributes

Boreum Choi, Inseong Lee, Jin Woo Kim

Research output: Contribution to journalArticle

36 Citations (Scopus)

Abstract

As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become an important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This article proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, a qualitative method was devised and in-depth interviews in Korea, Japan, and Finland were conducted. Twenty-one critical user-experience attributes that showed a clear correlation with characteristics of the user's culture were found. The article ends with a discussion of limitations and of implications for developers of mobile data services.

Original languageEnglish
Pages (from-to)171-206
Number of pages36
JournalInternational Journal of Human-Computer Interaction
Volume20
Issue number3
DOIs
Publication statusPublished - 2006 Jul 24

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Cultural Characteristics
Finland
Korea
Japan
Interviews
Research
cultural difference
experience
cultural factors
qualitative method
interview

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Human-Computer Interaction
  • Computer Science Applications

Cite this

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