Culturability in mobile data services: A qualitative study of the relationship between cultural characteristics and user-experience attributes

Boreum Choi, Inseong Lee, Jinwoo Kim

Research output: Contribution to journalArticlepeer-review

39 Citations (Scopus)

Abstract

As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become an important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This article proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, a qualitative method was devised and in-depth interviews in Korea, Japan, and Finland were conducted. Twenty-one critical user-experience attributes that showed a clear correlation with characteristics of the user's culture were found. The article ends with a discussion of limitations and of implications for developers of mobile data services.

Original languageEnglish
Pages (from-to)171-203
Number of pages33
JournalInternational Journal of Human-Computer Interaction
Volume20
Issue number3
DOIs
Publication statusPublished - 2006

Bibliographical note

Funding Information:
An earlier version of this article was presented at the 2005 conference on Human Factors in Computing Systems (CHI 2005) in Portland, Oregon. The authors are especially grateful to Yunsuk Jeon at the University of Helsinki in Finland and Yusun Ko in Japan. This research was supported by Korea Sanhak Foundation Grant 05–14.

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Human-Computer Interaction
  • Computer Science Applications

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