Design opportunities in mutual support service for the elderly

Yoonyee Pahk, Joon Sang Baek

Research output: Contribution to journalConference article


As concerns about economic crisis and lack of human resource by rapid ageing population are growing, new models of social support service are required. One of alternatives for enabling sustained well-being life for elderly people is mutual support model. While there are high levels of interest in the research and enthusiasm for the concepts of mutual support in service sector, there are also low levels of awareness, understanding about this specific type of support based on reciprocity. With lack of knowledge, there is an ambiguity in designing or improving mutual support service. In this research, we conducted case studies exploring influential factors on building relation in mutual support service to know about what needs to be considered in designing mutual support service. Even though this research has limitations as preliminary study, the findings from case studies in this research still could be helpful to those who want to design mutual support model for elderly people or improve the relational quality of their service model.

Original languageEnglish
Pages (from-to)359-368
Number of pages10
JournalProceedings of the International Conference on Engineering Design, ICED
Issue numberDS87-3
Publication statusPublished - 2017 Jan 1
Event21st International Conference on Engineering Design, ICED 2017 - Vancouver, Canada
Duration: 2017 Aug 212017 Aug 25

All Science Journal Classification (ASJC) codes

  • Engineering (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Modelling and Simulation

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