Element prioritization for online service identity management

Hoon Sik Yoo, Young Hwan Pan, Ping Shui, Da Young Ju

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Services have taken the center stage over products in the industrial world. Thus, there have been many studies that focused on how to define and utilize service identity. The purpose of this study is to discover the elements of service identity that need to be managed with top priority when corporations manage their respective service identity. To discover the elements thereof and assess priorities, this study structured service identity based on the conventional theories. This study defined the specific elements of service identity through expert FGI. Also, this study deducted the priorities as the 14 experts of UI/UX/service design conducted AHP evaluation as to the elements thereof. As a result, this study found that those visual elements such as color, icon and layout had the highest priority. This study also found that the importance of the functional elements was relatively lower, whereas the operational elements had the lowest priority.

Original languageEnglish
Title of host publicationHCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings
EditorsFiona Fui-Hoon Nah, Chuan-Hoo Tan
PublisherSpringer Verlag
Pages542-549
Number of pages8
ISBN (Print)9783319208947
DOIs
Publication statusPublished - 2015 Jan 1
Event2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, United States
Duration: 2015 Aug 22015 Aug 7

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9191
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other2nd International Conference on HCI in Business, HCIB 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
CountryUnited States
CityLos Angeles
Period15/8/215/8/7

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

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    Yoo, H. S., Pan, Y. H., Shui, P., & Ju, D. Y. (2015). Element prioritization for online service identity management. In F. F-H. Nah, & C-H. Tan (Eds.), HCI in Business - 2nd International Conference, HCIB 2015 Held as Part of HCI International 2015, Proceedings (pp. 542-549). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9191). Springer Verlag. https://doi.org/10.1007/978-3-319-20895-4_50