Emotional labor and burnout: A review of the literature

Da Yee Jeung, Changsoo Kim, Sei Jin Chang

Research output: Contribution to journalReview article

15 Citations (Scopus)

Abstract

This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals. Moreover, enhancing employees’ capacities and competence and encouraging a positive personality through behavior modification are also necessary.

Original languageEnglish
Pages (from-to)187-193
Number of pages7
JournalYonsei medical journal
Volume59
Issue number2
DOIs
Publication statusPublished - 2018 Mar

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All Science Journal Classification (ASJC) codes

  • Medicine(all)

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