Emotional usability of customer interfaces-focusing on cyber banking system interfaces

Jinwoo Kim, Jae Yun Moon

Research output: Chapter in Book/Report/Conference proceedingConference contribution

11 Citations (Scopus)

Abstract

Emotions play a major role in tile social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotionst or cyber banking systems. Four experiments were conducted to identify tile important emotive factors and design factors, and to establish and verily causal relations between tile factors. Results indicate that it is possible to design customer interfaces that will elicit target emotionst or the systems(e.g., trustworthiness).

Original languageEnglish
Title of host publicationCHI 1997 Extended Abstracts on Human Factors in Computing Systems
Subtitle of host publicationLooking to the Future, CHI EA 1997
EditorsSteven Pemberton
PublisherAssociation for Computing Machinery
Pages283-284
Number of pages2
ISBN (Electronic)0897919262
DOIs
Publication statusPublished - 1997 Mar 22
EventConference on Human Factors in Computing Systems, CHI EA 1997 - Atlanta, United States
Duration: 1997 Mar 221997 Mar 27

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume22-27-March-1997

Other

OtherConference on Human Factors in Computing Systems, CHI EA 1997
CountryUnited States
CityAtlanta
Period97/3/2297/3/27

Fingerprint

Tile
Electronic commerce
Experiments

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Kim, J., & Moon, J. Y. (1997). Emotional usability of customer interfaces-focusing on cyber banking system interfaces. In S. Pemberton (Ed.), CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997 (pp. 283-284). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 22-27-March-1997). Association for Computing Machinery. https://doi.org/10.1145/1120212.1120395
Kim, Jinwoo ; Moon, Jae Yun. / Emotional usability of customer interfaces-focusing on cyber banking system interfaces. CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. editor / Steven Pemberton. Association for Computing Machinery, 1997. pp. 283-284 (Conference on Human Factors in Computing Systems - Proceedings).
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abstract = "Emotions play a major role in tile social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotionst or cyber banking systems. Four experiments were conducted to identify tile important emotive factors and design factors, and to establish and verily causal relations between tile factors. Results indicate that it is possible to design customer interfaces that will elicit target emotionst or the systems(e.g., trustworthiness).",
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Kim, J & Moon, JY 1997, Emotional usability of customer interfaces-focusing on cyber banking system interfaces. in S Pemberton (ed.), CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. Conference on Human Factors in Computing Systems - Proceedings, vol. 22-27-March-1997, Association for Computing Machinery, pp. 283-284, Conference on Human Factors in Computing Systems, CHI EA 1997, Atlanta, United States, 97/3/22. https://doi.org/10.1145/1120212.1120395

Emotional usability of customer interfaces-focusing on cyber banking system interfaces. / Kim, Jinwoo; Moon, Jae Yun.

CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. ed. / Steven Pemberton. Association for Computing Machinery, 1997. p. 283-284 (Conference on Human Factors in Computing Systems - Proceedings; Vol. 22-27-March-1997).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - Emotions play a major role in tile social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotionst or cyber banking systems. Four experiments were conducted to identify tile important emotive factors and design factors, and to establish and verily causal relations between tile factors. Results indicate that it is possible to design customer interfaces that will elicit target emotionst or the systems(e.g., trustworthiness).

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Kim J, Moon JY. Emotional usability of customer interfaces-focusing on cyber banking system interfaces. In Pemberton S, editor, CHI 1997 Extended Abstracts on Human Factors in Computing Systems: Looking to the Future, CHI EA 1997. Association for Computing Machinery. 1997. p. 283-284. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1120212.1120395