Abstract
Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 69-76 |
| Number of pages | 8 |
| Journal | Government Information Quarterly |
| Volume | 36 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2019 Jan |
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All Science Journal Classification (ASJC) codes
- Sociology and Political Science
- Library and Information Sciences
- Law
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Engendering inclusive e-government use through citizen IT training programs. / Lee, Jae Bok; Porumbescu, Gregory A.
In: Government Information Quarterly, Vol. 36, No. 1, 01.2019, p. 69-76.Research output: Contribution to journal › Article
TY - JOUR
T1 - Engendering inclusive e-government use through citizen IT training programs
AU - Lee, Jae Bok
AU - Porumbescu, Gregory A.
PY - 2019/1
Y1 - 2019/1
N2 - Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.
AB - Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.
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UR - http://www.scopus.com/inward/citedby.url?scp=85058371940&partnerID=8YFLogxK
U2 - 10.1016/j.giq.2018.11.007
DO - 10.1016/j.giq.2018.11.007
M3 - Article
AN - SCOPUS:85058371940
VL - 36
SP - 69
EP - 76
JO - Government Information Quarterly
JF - Government Information Quarterly
SN - 0740-624X
IS - 1
ER -