Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.
Bibliographical noteFunding Information:
Porumbescu's work was supported by a National Research Foundation of Korea Grant from the Korean Government [ NRF-2017S1A3A2065838 ].
Lee ?s work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea [NRF-2015S1A5A2A03049823].Porumbescu's work was supported by a National Research Foundation of Korea?Grant?from the Korean Government [NRF-2017S1A3A2065838].
© 2018 Elsevier Inc.
All Science Journal Classification (ASJC) codes
- Sociology and Political Science
- Library and Information Sciences