Engendering inclusive e-government use through citizen IT training programs

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.

Original languageEnglish
Pages (from-to)69-76
Number of pages8
JournalGovernment Information Quarterly
Volume36
Issue number1
DOIs
Publication statusPublished - 2019 Jan

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electronic government
training program
information technology
citizen
citizens' participation
government program
digital divide
public service

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Library and Information Sciences
  • Law

Cite this

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abstract = "Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed.",
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Engendering inclusive e-government use through citizen IT training programs. / Lee, Jae Bok; Porumbescu, Gregory A.

In: Government Information Quarterly, Vol. 36, No. 1, 01.2019, p. 69-76.

Research output: Contribution to journalArticle

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