Revisiting the concept and typology of co-production, this study discusses web-based co-production and crowdsourcing of public services, in particular, how information communication technology changes the nature of co-production and how citizens and governments collaborate in designing and producing public services. With the advent of social media and continued development of web technologies, for example, open government initiatives taken by many countries facilitate web-based interaction between citizens and governments. Linking traditional co-production with web-based co-production, we propose and discuss four different types of web-based co-production characterized by the roles of citizens and governments in the design and delivery of public services. We provide illustrations of each type through selected cases and then discuss policy implications.
All Science Journal Classification (ASJC) codes
- Sociology and Political Science
- Public Administration
- Political Science and International Relations