Abstract
IS research predominantly presumes that the success factors of IT service have one-dimensional influences: the higher (or lower), the better. Sporadic arguments, however, have been made that, depending on the antecedent, such a monolithic premise may not sustainable. Despite the rich evidence of the dichotomous role of success factors on measured consequences in non-IS fields, especially in the marketing discipline, theoretical and empirical efforts to examine this duality have received limited attention in IS research. Especially, no previous IS study took the extended duality position in which the role of success conditions can be any of pure enabler, pure inhibitor, asymmetric bi-directional influencer or symmetric bi-directional influencer. The extended duality becomes the theoretical thesis of this research, setting it apart from the scant IS research that viewed duality through the rather simplified lens of statistical significance in each direction. To test the validity of the extended duality theory in the IT service context, cross-sectional survey data were gathered on post-adoption usage of mobile data services (or MDS), the most prevalent form of IT service. Frequently used success conditions of IT service - system quality, information quality, economic value and self-efficacy - are chosen as the explanatory variables. The analysis suggests that success conditions of IT service can have a highly divergent and diversified form of duality effects on measured outcomes. The findings have important practical and theoretical implications to practitioners and researchers.
| Original language | English |
|---|---|
| Pages (from-to) | 226-239 |
| Number of pages | 14 |
| Journal | International Journal of Information Management |
| Volume | 36 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2016 Apr 1 |
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All Science Journal Classification (ASJC) codes
- Information Systems
- Computer Networks and Communications
- Library and Information Sciences
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Examining an extended duality perspective regarding success conditions of IT service. / Shin, Bongsik; Lee, Sanghoon; Lee, Ho Geun.
In: International Journal of Information Management, Vol. 36, No. 2, 01.04.2016, p. 226-239.Research output: Contribution to journal › Article
TY - JOUR
T1 - Examining an extended duality perspective regarding success conditions of IT service
AU - Shin, Bongsik
AU - Lee, Sanghoon
AU - Lee, Ho Geun
PY - 2016/4/1
Y1 - 2016/4/1
N2 - IS research predominantly presumes that the success factors of IT service have one-dimensional influences: the higher (or lower), the better. Sporadic arguments, however, have been made that, depending on the antecedent, such a monolithic premise may not sustainable. Despite the rich evidence of the dichotomous role of success factors on measured consequences in non-IS fields, especially in the marketing discipline, theoretical and empirical efforts to examine this duality have received limited attention in IS research. Especially, no previous IS study took the extended duality position in which the role of success conditions can be any of pure enabler, pure inhibitor, asymmetric bi-directional influencer or symmetric bi-directional influencer. The extended duality becomes the theoretical thesis of this research, setting it apart from the scant IS research that viewed duality through the rather simplified lens of statistical significance in each direction. To test the validity of the extended duality theory in the IT service context, cross-sectional survey data were gathered on post-adoption usage of mobile data services (or MDS), the most prevalent form of IT service. Frequently used success conditions of IT service - system quality, information quality, economic value and self-efficacy - are chosen as the explanatory variables. The analysis suggests that success conditions of IT service can have a highly divergent and diversified form of duality effects on measured outcomes. The findings have important practical and theoretical implications to practitioners and researchers.
AB - IS research predominantly presumes that the success factors of IT service have one-dimensional influences: the higher (or lower), the better. Sporadic arguments, however, have been made that, depending on the antecedent, such a monolithic premise may not sustainable. Despite the rich evidence of the dichotomous role of success factors on measured consequences in non-IS fields, especially in the marketing discipline, theoretical and empirical efforts to examine this duality have received limited attention in IS research. Especially, no previous IS study took the extended duality position in which the role of success conditions can be any of pure enabler, pure inhibitor, asymmetric bi-directional influencer or symmetric bi-directional influencer. The extended duality becomes the theoretical thesis of this research, setting it apart from the scant IS research that viewed duality through the rather simplified lens of statistical significance in each direction. To test the validity of the extended duality theory in the IT service context, cross-sectional survey data were gathered on post-adoption usage of mobile data services (or MDS), the most prevalent form of IT service. Frequently used success conditions of IT service - system quality, information quality, economic value and self-efficacy - are chosen as the explanatory variables. The analysis suggests that success conditions of IT service can have a highly divergent and diversified form of duality effects on measured outcomes. The findings have important practical and theoretical implications to practitioners and researchers.
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UR - http://www.scopus.com/inward/citedby.url?scp=84949575540&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2015.11.012
DO - 10.1016/j.ijinfomgt.2015.11.012
M3 - Article
AN - SCOPUS:84949575540
VL - 36
SP - 226
EP - 239
JO - International Journal of Information Management
JF - International Journal of Information Management
SN - 0268-4012
IS - 2
ER -