Recently, many Universities in Korea have been encouraging English Medium Instruction (EMI) to cope up with globalization, but many problems have emerged. We use the Structural Equation Model (SME) to understand the causal relationship among potential factors on engineering student's satisfaction on the EMI. In addition, we develop Customer Satisfaction Index (CSI) to estimate the student's satisfaction about EMI, based on the proposed SEM. This satisfaction index is used to improve the currently employed EMI. In addition, we suggest some alternatives using the cluster analysis.
|Number of pages||7|
|Journal||Expert Systems with Applications|
|Publication status||Published - 2009 Nov|
Bibliographical noteFunding Information:
This research was financially supported by the Ministry of Knowledge Economy (MKE) and Korea Industrial Technology Foundation (KOTEF) through the Human Resource Training Project for Strategic Technology (No. o01-i11).
All Science Journal Classification (ASJC) codes
- Computer Science Applications
- Artificial Intelligence