Exploring the role of organizational learning activities in the quality management context

Seok Young Oh, K. Peter Kuchinke

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to investigate the relationships between three quality management (QM) practices, leadership, people focus, and process management practices and organizational learning (OL) activities and business performance in Korean manufacturing businesses. Design/methodology/approach: The study draws on 204 responses to a survey of Korean manufacturing companies listed on the Korea Composite Stock Price Index to test nine hypotheses with structural equation modeling (SEM). Findings: The results from SEM show that leadership practices have a significant effect on people focus and process management practices, and that the three QM practices jointly influence OL. However, leadership, people focus, and process management practices do not have direct associations with business performance, but rather show statistically influence only via OL activities. The findings verify that OL has a mediating role in QM practices and business performance as a crucial resource that determines a firm’s competitive advantage. Originality/value: An important implication of this study’s findings for managers or QM professionals is that learning takes place at multiple levels and is a crucial resource that determines a firm’s competitive advantage, bridging quality and business outcomes.

Original languageEnglish
Pages (from-to)380-397
Number of pages18
JournalLeadership and Organization Development Journal
Volume38
Issue number3
DOIs
Publication statusPublished - 2017 Jan 1

Fingerprint

Quality management
Organizational learning
Quality management practices
Business performance
Process management
Management practices
Competitive advantage
Resources
Structural equation modeling
Stock prices
Manufacturing companies
Korea
Business outcomes
Manufacturing
Design methodology
Managers
Hypothesis test
Price index

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting (miscellaneous)
  • Organizational Behavior and Human Resource Management

Cite this

@article{6c3d707281954f41902960b121e7ed92,
title = "Exploring the role of organizational learning activities in the quality management context",
abstract = "Purpose: The purpose of this paper is to investigate the relationships between three quality management (QM) practices, leadership, people focus, and process management practices and organizational learning (OL) activities and business performance in Korean manufacturing businesses. Design/methodology/approach: The study draws on 204 responses to a survey of Korean manufacturing companies listed on the Korea Composite Stock Price Index to test nine hypotheses with structural equation modeling (SEM). Findings: The results from SEM show that leadership practices have a significant effect on people focus and process management practices, and that the three QM practices jointly influence OL. However, leadership, people focus, and process management practices do not have direct associations with business performance, but rather show statistically influence only via OL activities. The findings verify that OL has a mediating role in QM practices and business performance as a crucial resource that determines a firm’s competitive advantage. Originality/value: An important implication of this study’s findings for managers or QM professionals is that learning takes place at multiple levels and is a crucial resource that determines a firm’s competitive advantage, bridging quality and business outcomes.",
author = "Oh, {Seok Young} and Kuchinke, {K. Peter}",
year = "2017",
month = "1",
day = "1",
doi = "10.1108/LODJ-11-2015-0259",
language = "English",
volume = "38",
pages = "380--397",
journal = "Leadership and Organization Development Journal",
issn = "0143-7739",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

Exploring the role of organizational learning activities in the quality management context. / Oh, Seok Young; Kuchinke, K. Peter.

In: Leadership and Organization Development Journal, Vol. 38, No. 3, 01.01.2017, p. 380-397.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Exploring the role of organizational learning activities in the quality management context

AU - Oh, Seok Young

AU - Kuchinke, K. Peter

PY - 2017/1/1

Y1 - 2017/1/1

N2 - Purpose: The purpose of this paper is to investigate the relationships between three quality management (QM) practices, leadership, people focus, and process management practices and organizational learning (OL) activities and business performance in Korean manufacturing businesses. Design/methodology/approach: The study draws on 204 responses to a survey of Korean manufacturing companies listed on the Korea Composite Stock Price Index to test nine hypotheses with structural equation modeling (SEM). Findings: The results from SEM show that leadership practices have a significant effect on people focus and process management practices, and that the three QM practices jointly influence OL. However, leadership, people focus, and process management practices do not have direct associations with business performance, but rather show statistically influence only via OL activities. The findings verify that OL has a mediating role in QM practices and business performance as a crucial resource that determines a firm’s competitive advantage. Originality/value: An important implication of this study’s findings for managers or QM professionals is that learning takes place at multiple levels and is a crucial resource that determines a firm’s competitive advantage, bridging quality and business outcomes.

AB - Purpose: The purpose of this paper is to investigate the relationships between three quality management (QM) practices, leadership, people focus, and process management practices and organizational learning (OL) activities and business performance in Korean manufacturing businesses. Design/methodology/approach: The study draws on 204 responses to a survey of Korean manufacturing companies listed on the Korea Composite Stock Price Index to test nine hypotheses with structural equation modeling (SEM). Findings: The results from SEM show that leadership practices have a significant effect on people focus and process management practices, and that the three QM practices jointly influence OL. However, leadership, people focus, and process management practices do not have direct associations with business performance, but rather show statistically influence only via OL activities. The findings verify that OL has a mediating role in QM practices and business performance as a crucial resource that determines a firm’s competitive advantage. Originality/value: An important implication of this study’s findings for managers or QM professionals is that learning takes place at multiple levels and is a crucial resource that determines a firm’s competitive advantage, bridging quality and business outcomes.

UR - http://www.scopus.com/inward/record.url?scp=85017538848&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85017538848&partnerID=8YFLogxK

U2 - 10.1108/LODJ-11-2015-0259

DO - 10.1108/LODJ-11-2015-0259

M3 - Article

VL - 38

SP - 380

EP - 397

JO - Leadership and Organization Development Journal

JF - Leadership and Organization Development Journal

SN - 0143-7739

IS - 3

ER -