Social networking sites (SNSs) are extensively used worldwide, and the number of workers who use them in their workplaces is increasing. This study empirically examined whether social capital, knowledge sharing, and job satisfaction can mediate the effects of Facebook use on job performance. The results demonstrated that Facebook use positively affected both bonding and bridging social capital. In addition, both types of social capital have positive effects on online and offline knowledge sharing. While offline knowledge sharing and job satisfaction positively affected perceived job performance, online knowledge sharing negatively affected perceived job performance. On the other hand, offline and online knowledge sharing did not have a statistically significant effect on supervisor-rated job performance. Only job satisfaction had a positive effect. This study’s findings provide practical implications for financial companies that are considering policies related to the use of SNSs and want to enhance their employees’ job performance.
|Journal||International Journal of Human-Computer Interaction|
|Publication status||Accepted/In press - 2022|
Bibliographical noteFunding Information:
This research was supported by the MSIT (Ministry of Science and ICT), Korea, under the ITRC (Information Technology Research Center) support program (IITP-2020-0-01749) supervised by the IITP (Institute for Information & Communications Technology Planning & Evaluation).
© 2022 Taylor & Francis Group, LLC.
All Science Journal Classification (ASJC) codes
- Human Factors and Ergonomics
- Human-Computer Interaction
- Computer Science Applications