Grounding needs: Achieving common ground via lightweight chat in large, distributed, ad-hoc groups

Jeremy P. Birnholtz, Thomas A. Finholt, Daniel B. Horn, Sung Joo Bae

Research output: Chapter in Book/Report/Conference proceedingConference contribution

24 Citations (Scopus)

Abstract

This paper reports on the emergent use of lightweight text chat to provide important grounding and facilitation information in a large, distributed, ad-hoc group of researchers participating in a live experiment. The success of chat in this setting suggests a critical re-examination and extension of Clark and Brennan's work on grounding in communication. Specifically, it is argued that there are some settings characterized by reduced information and clarification needs, where the use of extremely lightweight tools (such as basic text chat) can be sufficient for achieving common ground - even when conversational participants are unknown to each other. Theoretical and design implications are then presented.

Original languageEnglish
Title of host publicationCHI 2005
Subtitle of host publicationTechnology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems
EditorsW. Kellogg, S. Zhai, C. Gale, G. Veer
Pages21-30
Number of pages10
Publication statusPublished - 2005 Dec 27
EventCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems - Portland, OR, United States
Duration: 2005 Apr 22005 Apr 7

Publication series

NameCHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems
ISSN (Print)0274-9696

Other

OtherCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems
CountryUnited States
CityPortland, OR
Period05/4/205/4/7

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All Science Journal Classification (ASJC) codes

  • Engineering(all)

Cite this

Birnholtz, J. P., Finholt, T. A., Horn, D. B., & Bae, S. J. (2005). Grounding needs: Achieving common ground via lightweight chat in large, distributed, ad-hoc groups. In W. Kellogg, S. Zhai, C. Gale, & G. Veer (Eds.), CHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems (pp. 21-30). (CHI 2005: Technology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems).