How implementation of ubiquitous hospital system affects patient satisfaction?

Keon Chul Park; Su Jin Kim; Bong Gyou Lee

How implementation of ubiquitous hospital system affects patient satisfaction?

Keon Chul Park, Su Jin Kim, Bong Gyou Lee

Graduate School of Information

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The purpose of this study is to analyze diverse factors that affect patient satisfaction with a u-Hospital system. The SERVQUAL and Technology Acceptance Model (TAM) have been applied to develop the research model. Users of the u-Hospital system(patients who have experience of using ubiquitous devices implemented in the sample hospital) were selected as subjects for the sample frame. A total of 221 surveys were collected, from which 169 were used as data for analysis. Results of the survey by SPSS 12.0 showed that convenience, responsiveness and assurance affected patient satisfaction of the u-Hospital system, and patient's perceived usefulness had moderating effect between patient satisfaction and u-Hospital service quality.

Original language	English
Title of host publication	Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009
Pages	195-199
Number of pages	5
Publication status	Published - 2009
Event	IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009 - Algarve, Portugal Duration: 2009 Jun 21 → 2009 Jun 23

Publication series

Name	Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009

Other

Other	IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009
Country/Territory	Portugal
City	Algarve
Period	09/6/21 → 09/6/23

All Science Journal Classification (ASJC) codes

Information Systems
Biomedical Engineering
Health Information Management

Cite this

Park, K. C., Kim, S. J., & Lee, B. G. (2009). How implementation of ubiquitous hospital system affects patient satisfaction? In Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009 (pp. 195-199). (Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009).

Park, Keon Chul ; Kim, Su Jin ; Lee, Bong Gyou. / How implementation of ubiquitous hospital system affects patient satisfaction?. Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009. 2009. pp. 195-199 (Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009).

@inproceedings{b1c3e01947a14e6faa1e5ffb45b49b27,

title = "How implementation of ubiquitous hospital system affects patient satisfaction?",

abstract = "The purpose of this study is to analyze diverse factors that affect patient satisfaction with a u-Hospital system. The SERVQUAL and Technology Acceptance Model (TAM) have been applied to develop the research model. Users of the u-Hospital system(patients who have experience of using ubiquitous devices implemented in the sample hospital) were selected as subjects for the sample frame. A total of 221 surveys were collected, from which 169 were used as data for analysis. Results of the survey by SPSS 12.0 showed that convenience, responsiveness and assurance affected patient satisfaction of the u-Hospital system, and patient's perceived usefulness had moderating effect between patient satisfaction and u-Hospital service quality.",

author = "Park, {Keon Chul} and Kim, {Su Jin} and Lee, {Bong Gyou}",

year = "2009",

language = "English",

isbn = "9789728924812",

series = "Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009",

pages = "195--199",

booktitle = "Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009",

note = "IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009 ; Conference date: 21-06-2009 Through 23-06-2009",

}

Park, KC, Kim, SJ & Lee, BG 2009, How implementation of ubiquitous hospital system affects patient satisfaction? in Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009. Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009, pp. 195-199, IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009, Algarve, Portugal, 09/6/21.

How implementation of ubiquitous hospital system affects patient satisfaction? / Park, Keon Chul; Kim, Su Jin; Lee, Bong Gyou.

Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009. 2009. p. 195-199 (Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution