How implementation of ubiquitous hospital system affects patient satisfaction?

Keon Chul Park, Su Jin Kim, Bong Gyou Lee

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The purpose of this study is to analyze diverse factors that affect patient satisfaction with a u-Hospital system. The SERVQUAL and Technology Acceptance Model (TAM) have been applied to develop the research model. Users of the u-Hospital system(patients who have experience of using ubiquitous devices implemented in the sample hospital) were selected as subjects for the sample frame. A total of 221 surveys were collected, from which 169 were used as data for analysis. Results of the survey by SPSS 12.0 showed that convenience, responsiveness and assurance affected patient satisfaction of the u-Hospital system, and patient's perceived usefulness had moderating effect between patient satisfaction and u-Hospital service quality.

Original languageEnglish
Title of host publicationProceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009
Pages195-199
Number of pages5
Publication statusPublished - 2009 Dec 1
EventIADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009 - Algarve, Portugal
Duration: 2009 Jun 212009 Jun 23

Publication series

NameProceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009

Other

OtherIADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009
CountryPortugal
CityAlgarve
Period09/6/2109/6/23

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Biomedical Engineering
  • Health Information Management

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  • Cite this

    Park, K. C., Kim, S. J., & Lee, B. G. (2009). How implementation of ubiquitous hospital system affects patient satisfaction? In Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009 (pp. 195-199). (Proceedings of the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009).