Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.
Bibliographical noteFunding Information:
This study explores the relationship among gatekeeping activities, information services, and values added for users. Five main information services were drawn and this study identified their connection to gatekeeping activities and values. In light of the difficulty in defining a distinction between online and offline environments, the gatekeeping framework in hybrid communication has been proposed. This framework is significant because it considers the perspective of the practitioners who design information services and the users of these services. This study also provides a basic framework for planning new information services or evaluating existing information services for improvement. Suhyeon Yoo is a senior researcher working for the Department of Information Service at Korea Institute of Science and Technology Information, Daejeon, South Korea. She is responsible for operating library consortia for electronic resources. Her particular areas of interest are electronic resource sharing, copyright issues in information services, and scholarly communication. She holds an MA and a PhD in library and information science from Yonsei University, Seoul, South Korea. She has published articles in Asia-Pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, Cluster Computing , Indian Journal of Science & Technology , Interlending and Document Supply , and Journal of Advanced Research in Dynamical and Control Systems . She received an outstanding research award in 2014 from the Korea Institute of Science and Technology Information. Ji-Hong Park is an associate professor at the Department of Library and Information Science of Yonsei University, Seoul, South Korea. His areas of research interest include social networks and media, bibliometrics, and scholarly communication. He holds a PhD in information science and technology and an MS in information management from Syracuse University, New York. He has published in The Electronic Library , Information Processing & Management , Journal of Documentation , Journal of Information Management, Journal of Scholarly Publishing , Journal of the Association for Information Science and Technology , Journal of the Korean Society for Information Management , Journal of the Korean Society for Library and Information Science , and Libri . He received the outstanding research award in 2010 and 2017 from Yonsei University.
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All Science Journal Classification (ASJC) codes
- Information Systems
- Library and Information Sciences