Hybrid gatekeeping framework for value-added information services

Suhyeon Yoo, Ji-Hong Park

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.

Original languageEnglish
Pages (from-to)61-72
Number of pages12
JournalLibrary and Information Science Research
Volume40
Issue number1
DOIs
Publication statusPublished - 2018 Jan 1

Fingerprint

Information services
information service
value added
information process
control process
transaction
Values
interview

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Library and Information Sciences

Cite this

@article{c33425b5abaa43f690f758814117cffe,
title = "Hybrid gatekeeping framework for value-added information services",
abstract = "Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.",
author = "Suhyeon Yoo and Ji-Hong Park",
year = "2018",
month = "1",
day = "1",
doi = "10.1016/j.lisr.2018.04.003",
language = "English",
volume = "40",
pages = "61--72",
journal = "Library and Information Science Research",
issn = "0740-8188",
publisher = "Elsevier BV",
number = "1",

}

Hybrid gatekeeping framework for value-added information services. / Yoo, Suhyeon; Park, Ji-Hong.

In: Library and Information Science Research, Vol. 40, No. 1, 01.01.2018, p. 61-72.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Hybrid gatekeeping framework for value-added information services

AU - Yoo, Suhyeon

AU - Park, Ji-Hong

PY - 2018/1/1

Y1 - 2018/1/1

N2 - Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.

AB - Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.

UR - http://www.scopus.com/inward/record.url?scp=85046693302&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85046693302&partnerID=8YFLogxK

U2 - 10.1016/j.lisr.2018.04.003

DO - 10.1016/j.lisr.2018.04.003

M3 - Article

AN - SCOPUS:85046693302

VL - 40

SP - 61

EP - 72

JO - Library and Information Science Research

JF - Library and Information Science Research

SN - 0740-8188

IS - 1

ER -