TY - JOUR
T1 - Linking emotional labor, public service motivation, and Job satisfaction
T2 - Social workers in health care settings
AU - Roh, Chul Young
AU - Moon, M. Jae
AU - Yang, Seung Bum
AU - Jung, Kwangho
N1 - Publisher Copyright:
© 2016 Taylor & Francis Group, LLC.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016/2/23
Y1 - 2016/2/23
N2 - This study examines the determinants of emotional laborers - social workers in health care organizations - job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these workers. Among several latent variables, this study confirmed that false face significantly decreases the job satisfaction of social worker and is positively associated with burnout. In addition, commitment to public interest increases social workers job satisfaction significantly. This study has implications for the management of emotional labor. By educating emotional laborers to reappraise situations to increase their job satisfaction and avoid burnout, reappraisal training and education are expected to result in increases in positive emotions and decreases in negative emotions, and to improve employees performance in their organizations.
AB - This study examines the determinants of emotional laborers - social workers in health care organizations - job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these workers. Among several latent variables, this study confirmed that false face significantly decreases the job satisfaction of social worker and is positively associated with burnout. In addition, commitment to public interest increases social workers job satisfaction significantly. This study has implications for the management of emotional labor. By educating emotional laborers to reappraise situations to increase their job satisfaction and avoid burnout, reappraisal training and education are expected to result in increases in positive emotions and decreases in negative emotions, and to improve employees performance in their organizations.
UR - http://www.scopus.com/inward/record.url?scp=84957438337&partnerID=8YFLogxK
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U2 - 10.1080/19371918.2015.1087904
DO - 10.1080/19371918.2015.1087904
M3 - Article
C2 - 26720584
AN - SCOPUS:84957438337
VL - 31
SP - 43
EP - 57
JO - Social Work in Public Health
JF - Social Work in Public Health
SN - 1937-1918
IS - 2
ER -