Linking emotional labor, public service motivation, and Job satisfaction: Social workers in health care settings

Chul Young Roh, M. Jae Moon, Seung Bum Yang, Kwangho Jung

Research output: Contribution to journalArticle

12 Citations (Scopus)


This study examines the determinants of emotional laborers - social workers in health care organizations - job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these workers. Among several latent variables, this study confirmed that false face significantly decreases the job satisfaction of social worker and is positively associated with burnout. In addition, commitment to public interest increases social workers job satisfaction significantly. This study has implications for the management of emotional labor. By educating emotional laborers to reappraise situations to increase their job satisfaction and avoid burnout, reappraisal training and education are expected to result in increases in positive emotions and decreases in negative emotions, and to improve employees performance in their organizations.

Original languageEnglish
Pages (from-to)43-57
Number of pages15
JournalSocial Work in Public Health
Issue number2
Publication statusPublished - 2016 Feb 23


All Science Journal Classification (ASJC) codes

  • Health(social science)
  • Health Policy
  • Public Health, Environmental and Occupational Health

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