Linking public sector social media and e-government website use to trust in government

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37 Citations (Scopus)

Abstract

This study examines how citizens' use of e-government websites and public sector social media accounts relates to their satisfaction and perceptions of public sector trustworthiness. Drawing upon data from a 2012 sample of 1100 Seoul citizens, findings reveal that greater use of e-government websites is negatively related to citizens' satisfaction and perceptions of public sector trustworthiness. Conversely, use of public sector social media accounts is positively related to satisfaction and perceptions of public sector trustworthiness. Drawing upon the concept of psychological distance, these findings are interpreted to suggest that forms of e-government conducive to the transmission of less detailed information (social media) may be more effective at improving relationships between citizens and their government than forms of e-government that are more commonly used to transmit detailed information (e-government websites).

Original languageEnglish
Pages (from-to)291-304
Number of pages14
JournalGovernment Information Quarterly
Volume33
Issue number2
DOIs
Publication statusPublished - 2016 Apr 1

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All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Library and Information Sciences
  • Law

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