Need network analysis: A process to understand the stakeholder need structure in multi-actor service systems

Pahk Yoonyee, Baek Joon Sang

Research output: Contribution to journalConference article

Abstract

The network analysis and the need matrix can be used together to investigate the relationships of different stakeholders formed by the needs they have towards one another in a multi-actor system. We argue that they serve the goal more effectively when they are used together than alone because: (1) the network analysis allows for a quantitative analysis of the relationships while the need matrix analyses them qualitatively, (2) the network analysis provides a means to visualise the need matrix, (3) these tools supplement each other in approaching complex problems (complex because the diverse stakeholder needs are often interwoven) in the system. We demonstrate the effectiveness of the tools from an empirical study to design new service systems for the energy service companies (ESCO) in South Korea.

Original languageEnglish
Pages (from-to)693-702
Number of pages10
JournalProceedings of the International Conference on Engineering Design, ICED
Volume4
Issue numberDS87-4
Publication statusPublished - 2017
Event21st International Conference on Engineering Design, ICED 2017 - Vancouver, Canada
Duration: 2017 Aug 212017 Aug 25

All Science Journal Classification (ASJC) codes

  • Engineering (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Modelling and Simulation

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