The network analysis and the need matrix can be used together to investigate the relationships of different stakeholders formed by the needs they have towards one another in a multi-actor system. We argue that they serve the goal more effectively when they are used together than alone because: (1) the network analysis allows for a quantitative analysis of the relationships while the need matrix analyses them qualitatively, (2) the network analysis provides a means to visualise the need matrix, (3) these tools supplement each other in approaching complex problems (complex because the diverse stakeholder needs are often interwoven) in the system. We demonstrate the effectiveness of the tools from an empirical study to design new service systems for the energy service companies (ESCO) in South Korea.
|Number of pages||10|
|Journal||Proceedings of the International Conference on Engineering Design, ICED|
|Publication status||Published - 2017|
|Event||21st International Conference on Engineering Design, ICED 2017 - Vancouver, Canada|
Duration: 2017 Aug 21 → 2017 Aug 25
Bibliographical noteFunding Information:
This study was funded by the Ministry of the Trade, Industry & Energy on the 'Promotion of Special Design-Technology Convergence Graduate School' (N0000973) of the Korea Institute of Design Promotion, and the Ministry of Education and the National Research Foundation of Korea (NRF-2016S1A5A8017953).
All Science Journal Classification (ASJC) codes
- Engineering (miscellaneous)
- Industrial and Manufacturing Engineering
- Modelling and Simulation