Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce

Gregory A. Porumbescu, Maria Cucciniello, Nicola Bellé, Greta Nasi

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


While performance information is often used to communicate the importance of public policies and stimulate civic engagement, we know little about the processes that connect the two. This study proposes a conceptual model that links performance information to a specific form of public engagement: coproduction. Drawing on insights from information aversion theory, we argue that the effect of performance information on engagement in coproduction depends on levels of policy understanding and the valence of performance information that individuals are exposed to. Specifically, we predict that individuals exposed to positive performance information will understand the policy better than those exposed to negative performance information. Further, we predict that higher levels of policy understanding will increase coproduction engagement intentions. These predictions are examined using two experiments and a representative sample of US residents (n = 836). Findings indicate that participants best understood positive information and that understanding significantly increased coproduction engagement intentions.

Original languageEnglish
Pages (from-to)789-802
Number of pages14
JournalPublic Administration
Issue number4
Publication statusPublished - 2021 Dec

Bibliographical note

Funding Information:
Greta Nasi acknowledges a grant from the SDA Bocconi School of Management; Gregory A. Porumbescu was supported by a National Research Foundation of Korea Grant from the Korean Government, Grant/Award Number: NRF‐2017S1A3A2065838 Funding information

Publisher Copyright:
© 2020 The Authors. Public Administration published by John Wiley & Sons Ltd.

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Public Administration


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