Performance Indicators for the Claim Management Process of Construction Projects

Wonkyoung Seo, Youngcheol Kang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The purpose of this study is to investigate performance indicators measuring the effectiveness of the claim management process of construction projects. As current construction projects become larger and more complex, claim management becomes more diverse and important for the success of the project. Although claim management has been the subject of many previous research studies, few researchers have investigated performance indicators measuring the claim management process. After interviewing practitioners who have expertise in claims, the researchers for this study propose indicators representing the performance of the claim management process. These indicators can be used as performance measures to enable more detailed status checks and to improve the process for construction claim work, which will contribute to better claim management and more successful project delivery.

Original languageEnglish
Title of host publicationComputing in Civil Engineering 2019
Subtitle of host publicationVisualization, Information Modeling, and Simulation - Selected Papers from the ASCE International Conference on Computing in Civil Engineering 2019
EditorsYong K. Cho, Fernanda Leite, Amir Behzadan, Chao Wang
PublisherAmerican Society of Civil Engineers (ASCE)
Pages611-617
Number of pages7
ISBN (Electronic)9780784482421
DOIs
Publication statusPublished - 2019 Jan 1
EventASCE International Conference on Computing in Civil Engineering 2019: Visualization, Information Modeling, and Simulation, i3CE 2019 - Atlanta, United States
Duration: 2019 Jun 172019 Jun 19

Publication series

NameComputing in Civil Engineering 2019: Visualization, Information Modeling, and Simulation - Selected Papers from the ASCE International Conference on Computing in Civil Engineering 2019

Conference

ConferenceASCE International Conference on Computing in Civil Engineering 2019: Visualization, Information Modeling, and Simulation, i3CE 2019
CountryUnited States
CityAtlanta
Period19/6/1719/6/19

All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Civil and Structural Engineering

Cite this

Seo, W., & Kang, Y. (2019). Performance Indicators for the Claim Management Process of Construction Projects. In Y. K. Cho, F. Leite, A. Behzadan, & C. Wang (Eds.), Computing in Civil Engineering 2019: Visualization, Information Modeling, and Simulation - Selected Papers from the ASCE International Conference on Computing in Civil Engineering 2019 (pp. 611-617). (Computing in Civil Engineering 2019: Visualization, Information Modeling, and Simulation - Selected Papers from the ASCE International Conference on Computing in Civil Engineering 2019). American Society of Civil Engineers (ASCE). https://doi.org/10.1061/9780784482421.077