Representative bureaucracy and hierarchy: interactions among leadership, middle-level, and street-level bureaucracy

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9 Citations (Scopus)

Abstract

This article examines whether an increase in ethnic representativeness at various hierarchical ranks can have different impacts on organizational performance. Data were collected from the British police force that implemented force-specific targets for recruiting officers from ethnic minority backgrounds during 2000–2010. Findings suggest that the benefits of representative bureaucracy are greater when (a) the proportion of minority officers is greater, (b) their average rank is higher in the hierarchical ladder, and (c) they are equally dispersed across different ranks. We also show that representation among street-level officers is a necessary condition for deriving the benefits of representative bureaucracy.

Original languageEnglish
Pages (from-to)1317-1338
Number of pages22
JournalPublic Management Review
Volume23
Issue number9
DOIs
Publication statusPublished - 2021

Bibliographical note

Funding Information:
This work was supported by the National Research Foundation of Korea [2017S1A3A2067636];

Publisher Copyright:
© 2020 Informa UK Limited, trading as Taylor & Francis Group.

All Science Journal Classification (ASJC) codes

  • Public Administration

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