System dynamics for knowledge-based decision making

Hee Woong Kim, Nam Hong Yim, Sang Man Kwak

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

As knowledge has been recognized as a new resource in gaining organizational competitiveness, knowledge management (KM) is suggested as a method to manage and apply knowledge for business management. KM research, however, has focused on identifying, storing and distributing the transaction-related knowledge in an organization. There has been little research on applying the knowledge to decision-making or strategy development that is the main task of business management. The application of knowledge to decision making has higher impact on organizational performance rather than just the knowledge management for process transaction. In this research, we suggest system dynamics (SD) for the knowledge-based decision-making. Based on the modelling method of SD, we can translate partial and implicit knowledge resident in an individual's mental model into organized explicit knowledge. The simulation test of the organized knowledge model enables decision-makers to understand the structure of the target problem and identify the basic cause of it, which facilitates effective decision-making. We compare the proposed method and other KM methods and discuss this research based on the application case to a real telecommunication company.

Original languageEnglish
Title of host publicationProceedings - Academia/Industry Working Conference on Research Challenges 2000
Subtitle of host publicationNext Generation Enterprises: Virtual Organizations and Mobile/Pervasive Technologies, AIWORC 2000
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages107-112
Number of pages6
ISBN (Electronic)0769506283, 9780769506289
DOIs
Publication statusPublished - 2000 Jan 1
EventAcademia/Industry Working Conference on Research Challenges, AIWORC 2000 - Buffalo, United States
Duration: 2000 Apr 272000 Apr 29

Publication series

NameProceedings - Academia/Industry Working Conference on Research Challenges 2000: Next Generation Enterprises: Virtual Organizations and Mobile/Pervasive Technologies, AIWORC 2000

Other

OtherAcademia/Industry Working Conference on Research Challenges, AIWORC 2000
CountryUnited States
CityBuffalo
Period00/4/2700/4/29

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All Science Journal Classification (ASJC) codes

  • Computer Science Applications

Cite this

Kim, H. W., Yim, N. H., & Kwak, S. M. (2000). System dynamics for knowledge-based decision making. In Proceedings - Academia/Industry Working Conference on Research Challenges 2000: Next Generation Enterprises: Virtual Organizations and Mobile/Pervasive Technologies, AIWORC 2000 (pp. 107-112). [843280] (Proceedings - Academia/Industry Working Conference on Research Challenges 2000: Next Generation Enterprises: Virtual Organizations and Mobile/Pervasive Technologies, AIWORC 2000). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/AIWORC.2000.843280